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www.hertz.com - The page is stuck in a loading state when login is attempted #109173

Open jofish opened 2 years ago

jofish commented 2 years ago

URL: https://www.hertz.com/rentacar/reservation/

Browser / Version: Firefox 103.0 Operating System: Mac OS X 10.15 Tested Another Browser: Yes Chrome

Problem type: Site is not usable Description: Unable to login Steps to Reproduce: after you enter a username and password, it just spins and never logs in.

View the screenshot Screenshot
Browser Configuration
  • None

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softvision-raul-bucata commented 2 years ago

@jofish We appreciate your report. For this issue, unfortunately, a special account is needed to sign in. But after extensive research and investigations, with invalid data, the page is also stuck in a loading loop. Refreshing the page solves the issue.

Based on the above findings, I will move this issue to NeedsDiagnosis, so our team could have a proper look at it.

Tested with:

Browser / Version: Firefox Release 103.0.2 (64-bit)/ Firefox Nightly 105.0a1 (2022-08-15) (64-bit) /Chrome Version Version 104.0.5112.81 (Official Build) (64-bit) / Operating System: Windows 10 PRO x64 Operating System: Mac OSX Catalina 10.15.7

Notes:

  1. Reproducible regardless of the status of ETP.
  2. Reproducible on the latest build of Firefox Nightly and Release.
  3. Works as expected using Chrome.

Moving this to NeedsDiagnosis for further investigations.

[qa_33/2022]

ksy36 commented 2 years ago

It seem to be also reproducible when I click on "Login/Sigh Up" in the top right corner on https://www.hertz.com/rentacar/reservation/ and then click on "Login and Create Your Username" link at the very bottom of the sign in popup.

The site is returning 403 response code and some html with an "incident id" for https://www.hertz.com/rentacar/member/authentication request:

Screen Shot 2022-08-17 at 6 32 21 PM

This is the response:

<html style=\"height:100%\"><head><META NAME=\"ROBOTS\" CONTENT=\"NOINDEX, NOFOLLOW\"><meta name=\"format-detection\" content=\"telephone=no\"><meta name=\"viewport\" content=\"initial-scale=1.0\"><meta http-equiv=\"X-UA-Compatible\" content=\"IE=edge,chrome=1\"><script src=\"/A-thou-doe-prospeeceiud-accome-Hauen-heeleepell-\" async></script></head><body style=\"margin:0px;height:100%\"><iframe id=\"main-iframe\" src=\"/_Incapsula_Resource?CWUDNSAI=23&xinfo=13-260796798-0%20PNNN%20RT%281660836773248%2090940%29%20q%280%20-1%20-1%20-1%29%20r%281%20-1%29%20B15%2814%2c0%2c0%29%20U6&incident_id=1293000560178603096-1070183761507585549&edet=15&cinfo=0e000000b632&rpinfo=0&mth=POST\" frameborder=0 width=\"100%\" height=\"100%\" marginheight=\"0px\" marginwidth=\"0px\">Request unsuccessful. Incapsula incident ID: 1293000560178603096-1070183761507585549</iframe></body></html>

This html response is rather unexpected as there is an error thrown: Uncaught SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data

Comparing to Chrome, they return a 400 error for the same request and a message in JSON format:

Screen Shot 2022-08-18 at 12 33 57 PM

I've run mozregression and it points to https://bugzilla.mozilla.org/show_bug.cgi?id=1724072 from about a year ago. Coincidentally, Reddit had a similar issue affected by the same regressor in https://bugzilla.mozilla.org/show_bug.cgi?id=1750270 and they fixed it rather quickly. This is likely a misconfiguration on Hertz server(s) and we should contact them to see if this can be addressed.

webcompat-bot commented 2 years ago

Generate outreach template

ksy36 commented 2 years ago

I've contacted Hertz support team.

magnuzno commented 1 year ago

Seems like this is still a problem? I've noticed it twice now over the last 2-3 months.