river-runner-global.samlearner.com - site is not usable

[nightpool]

URL: https://river-runner-global.samlearner.com/

Browser / Version: Firefox 103.0 Operating System: Windows 10 Tested Another Browser: Yes Chrome

Problem type: Site is not usable Description: Page not loading correctly Steps to Reproduce: Map does not load, WebGL error appears in the console

View the screenshot

Browser Configuration

• gfx.webrender.all: false
• gfx.webrender.blob-images: true
• gfx.webrender.enabled: false
• image.mem.shared: true
• buildID: 20220707185904
• channel: aurora
• hasTouchScreen: false
• mixed active content blocked: false
• mixed passive content blocked: false
• tracking content blocked: false

View console log messages

From webcompat.com with ❤️

[softvision-raul-bucata]

We appreciate your report. I was not able to reproduce the issue. The page loads as expected, and I was able to load the map and also load details from a certain area of the map:

Tested with:

Browser / Version: Firefox Release 103.0.2 (64-bit) Operating System: Windows 10 PRO x64

@nightpool Suggestion: Try clearing cache/data/cookies, disabling add-ons and Ad-blocker (if available) and extensions or use a clean profile, and check again? If there are any changes made to the default settings of the browser (e.g. in about:config) please revert to the default settings and try again. Also, have the required cookies been accepted for this page?

[qa_34/2022]

[nightpool]

@softvision-raul-bucata This seems like it's probably an issue with a specific graphics cards. Which graphics card / video drivers were in use on the machine you used to complete your test? Did it support hardware acceleration? I tested on a Nvidia RTX graphics card with NVidia drivers.

I don't know what you mean by "did you accept required cookies". Where in the interface could I accept cookies? I don't see any cookies messages when visiting the site.

[softvision-raul-bucata]

@nightpool I have an Nvidia Graphic Card, GTX Geforce, but I am still unable to reproduce the issue. Some pages have the cookie policy, this page seems to miss that on all browsers. What I would do usually to test this kind of issue, is:

1. Type about:profiles in the url bar.
2. Choose Create a new profile.
3. Call it deleteme or anything you please.
4. Then start it. (this way you will be sure that nothing is interfering, no ghost caching etc.)
5. Test.

[inv_34/2022]

[nightpool]

@softvision-raul-bucata Hi Raul, not sure what was happening here, but restarting Firefox fixed it. Maybe it was some weird state my GPU process got stuck in?

[softvision-oana-arbuzov]

Thanks for confirming @nightpool. It might have been a temporary or a caching issue.

[inv_35/2022]