online.bdo.com.ph - Menu buttons/links not working

[sv-calin]

URL: https://online.bdo.com.ph

Browser / Version: Firefox Nightly 106.0a1 (2022-09-06) Operating System: Windows 10 Tested Another Browser: Yes Chrome

Problem type: Site is not usable Description: Buttons or links not working Preconditions: Philippines VPN required Steps to Reproduce:

1. Go to https://online.bdo.com.ph/
2. Click on any button from the left side menu.
3. Observe the behaviour.

Expected Behaviour: The user is redirected to the desired page.

Actual Behaviour: The page gets stuck in a loading loop, unable to click on anything else.

Notes:

1. Video provided: https://gifyu.com/image/Sw0bK
2. Reproducible regardless of the ETP status
3. Reproducible with the buttons from the header as well
4. Reproducible on Firefox Release
5. Not reproducible on Chrome

Watchers: @softvision-oana-arbuzov @softvision-raul-bucata @sv-calin

Browser Configuration

• None

From webcompat.com with ❤️

[softvision-oana-arbuzov]

Thanks for the report, I was able to reproduce the issue.

Console:

Tested with: Browser / Version: Firefox Nightly 106.0a1 (2022-09-06), Firefox Release 104.0.1 Operating System: Windows 10 Pro

Moving to Needsdiagnosis for further investigation.

[qa_36/2022]

[wisniewskit]

When I visit the URL, it redirects me to this one:

https://online.bdo.com.ph/sso/login?josso_back_to=https://online.bdo.com.ph/sso/josso_security_check

And when I click on any link after that, the server never seems to actually respond.

I also see that several requests are aborted as I click the link, including a POST request to this URL:

https://online.bdo.com.ph/sso/rb_50e9b2f1-b0e2-4715-9743-be72f589d1a4?type=js3&sn=v_4_srv_1_sn_6FB83BFCB7F6289759A493B07B010EF9_perc_100000_ol_0_mul_1_app-3Aafda7651bda9a5fd_1&svrid=1&flavor=post&vi=ASDQUSKOJKOFRIFROLEHTQQDMAKPRUSV-0&modifiedSince=1662755466539&rf=https%3A%2F%2Fonline.bdo.com.ph%2Fsso%2Flogin%3Fjosso_back_to%3Dhttps%3A%2F%2Fonline.bdo.com.ph%2Fsso%2Fjosso_security_check&bp=3&app=afda7651bda9a5fd&crc=1889965894&en=orejesa5&end=1

But I don't think that's the culprit. I'm not sure how to proceed here, so I've filed bz1790831 to get some insight, with an about:networking log. Let's move this issue there.

[wisniewskit]

Based on the networking log I sent, it looks like the server is just never responding to some requests from Firefox. I'm having trouble testing this even over a VPN, as the site isn't quite working for me right now, but I was hoping to verify two things:

• if it works with ETP turned off
• if it works with a Chrome user-agent string

@softvision-oana-arbuzov , could you maybe check and see if you have better luck than I'm having over your own VPN connection?

[softvision-oana-arbuzov]

@wisniewskit I can access the site using VPN pointig to Philippine and the issue still occurs.

• [Fails] with ETP turned off
• [Fails] with Chrome UA (Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/105.0.0.0 Safari/537.36)

[inv_38/2022]

[wisniewskit]

Thank you, Valentin also just confirmed on the Bugzilla bug that it seems like the server is not responding properly to Firefox, and we're unable to clearly tell what it is. We need to contact the site to get more information here, but it doesn't seem to be a Firefox bug at this stage.

[webcompat-bot]

Generate outreach template

[wisniewskit]

I don't think there's anything else we can do here but spoof as Chrome, as it's their server which is doing something strange without them.