webcompat / web-bugs

A place to report bugs on websites.
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www.audible.com - Audio book does not play #113919

Open webcompat-bot opened 1 year ago

webcompat-bot commented 1 year ago

URL: https://www.audible.com

Browser / Version: Firefox Mobile 91.0 Operating System: Linux (Mobian ARM) Tested Another Browser: Yes Other

Problem type: Video or audio doesn't play Description: The video or audio does not play Steps to Reproduce: The clearkey plugin crashes when trying to buffer the audio.

After a few sec the page says you need to enable drm playback.

View the screenshot Screenshot
Browser Configuration
  • None

From webcompat.com with ❤️

softvision-raul-bucata commented 1 year ago

We appreciate your report. I was able to reproduce the issue in another manner, in an Android device. Using a free audio book, the mobile cloud player does not work, as I am redirected to the play store, regardless of the status of the "Open links in apps" feature, following this link: https://www.audible.com/pd/The-Sea-in-the-Sky-Podcast/B08JC5J5HR?ref=a_hp_c9_0_product&pf_rd_p=9ca6e589-9c8d-4617-8092-71fb8a9d735a&pf_rd_r=EXGC505XY37FCZJ14PCV

https://user-images.githubusercontent.com/75027050/201678936-2286f518-da9e-4f4f-b051-a900c0554ce8.mp4

Preconditions: Account login performed

Tested with:

Browser / Version: Firefox Release 106.1.0 (2015909131-🦎106.0-20221010181815🦎 )/ Firefox Nightly 108.0a1 (2015915691-🦎108.0a1-20221112215806🦎)/ Chrome Mobile Version 107.0.5304.91 Operating System: Samsung A51 (Android 11) -1080 × 2400 pixels 20:9 aspect ratio (~405 ppi density) Operating System: Google Pixel 3 (Android 12) -1080 x 2160 pixels, 18:9 ratio (~443 ppi density)

Notes:

  1. Reproducible regardless of the status of ETP.
  2. Reproducible on the latest build of Firefox Nightly and Release.
  3. Works as expected using Chrome:

Screenshot_26

Moving this to NeedsDiagnosis for further investigations.

[qa_46/2022]