www.security.online-banking.ciiom.hsbc.com - site is not usable

[webcompat-bot]

URL: https://www.security.online-banking.ciiom.hsbc.com/gsa?idv_cmd=idv.SaaSSecurityCommand&SaaS_FUNCTION_NAME=Saas_Registration&COUNTRY_CODE=GB&GROUP_MEMBER_CODE=NRFB&locale=en&ProductType=CA&CustomerType=PFS&APPNAME=GBPIB&IC_GSM_APPID=GSP_IC_EU

Browser / Version: Firefox 108.0 Operating System: Windows 10 Tested Another Browser: Yes Edge

Problem type: Site is not usable Description: Page not loading correctly Steps to Reproduce: the site is not loaded with the following error:

Uncaught ReferenceError: HSBC is not defined Ember 2 _c6 https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 _36 https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 _7b https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 _37 https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 _7b https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 _ee https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 _108 https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 _ff https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 injectUrl https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 _32 https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 _9 https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 _76 https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 _37 https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 _76 https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 _16 https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 req https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 Dojo 2 forEach https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 load Dojo _e5 https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 _cf https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 _9 https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 _cf https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 _35 https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 _36 https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 _7b https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 _37 https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 _7b https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 _16 https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 req https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2

Ember gsa:28:1 Ember 2 _c6 https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 _36 https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 _7b https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 _37 https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 _7b https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 _ee https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 _108 https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 (Async: EventListener.handleEvent) _ff https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 injectUrl https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 _32 https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 _9 https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 _76 https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 _37 https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 _76 https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 _16 https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 req https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 Dojo 2 forEach https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 load Dojo _e5 https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 _cf https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 _9 https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 _cf https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 _35 https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 _36 https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 _7b https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 _37 https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 _7b https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 _16 https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 req https://www.security.online-banking.ciiom.hsbc.com/gsp/saas/Components/default/resources/script/app/reg_application.js:2 Ember

View the screenshot

Browser Configuration

• gfx.webrender.all: false
• gfx.webrender.blob-images: true
• gfx.webrender.enabled: false
• image.mem.shared: true
• buildID: 20221127190117
• channel: aurora
• hasTouchScreen: false
• mixed active content blocked: false
• mixed passive content blocked: false
• tracking content blocked: false

[View console log messages](https://webcompat.com/console_logs/2022/12/86df9655-7cf2-4daa-80bd-fe35d2cc9ebe) _From [webcompat.com](https://webcompat.com/) with ❤️_

[sv-calin]

We appreciate your report but I was not able to reproduce this issue.

Tested on: • Browser / Version: Firefox Release 108 • Operating System: Windows 10

Suggestions: • Clear cache/data/cookies, disable Ad-blocker (if available), or use a clean profile and check again • If there are any changes made to the default settings of the browser (e.g. in about:config), please revert to the default settings

How to create a new profile:

1. Open a new tab
2. Type in the address bar "about:profiles"
3. Press "Enter"
4. Click on "Create a New Profile"
5. Click "Next"
6. Name your profile
7. Click "Finish"
8. Head to your newly created profile
9. Click "Launch profile in new browser"

[qa_50/2022]