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2.timedoctor.com - video or audio doesn't play #119099

Open webcompat-bot opened 1 year ago

webcompat-bot commented 1 year ago

URL: https://2.timedoctor.com/screencasts

Browser / Version: Firefox Mobile 111.0 Operating System: Android 13 Tested Another Browser: Yes Chrome

Problem type: Video or audio doesn't play Description: The video or audio does not play Steps to Reproduce: Site has embedded screencasts video maybe webm format or similar. It won't play on 3 different versions Firefox Android (stable, beta or nightly). It won't play on other devices either or new profile or cleared data cookies cache/private incognito mode. Seems to be an issue on desktop Firefox too.

It will play on chrome and safari fine.

Please try premium trial and you would need to enable continuous video recording instead of screenshots and then have a session monitored so you can see the video screencast.

View the screenshot Screenshot
Browser Configuration
  • gfx.webrender.all: false
  • gfx.webrender.blob-images: true
  • gfx.webrender.enabled: false
  • image.mem.shared: true
  • buildID: 20230302185836
  • channel: beta
  • hasTouchScreen: true
  • mixed active content blocked: false
  • mixed passive content blocked: false
  • tracking content blocked: false

View console log messages

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sv-calin commented 1 year ago

We appreciate your report. Unfortunately, I'm not able to see anything that could allow me to try free premium. I might need a paid basic account already.

Could you provide a screenshot with the Add-ons section from "Troubleshooting Information", please?

Steps:

  1. Open a new tab.
  2. Type "about:support" in the address bar.
  3. Enter.
  4. Scroll down the page until you reach Add-ons section.
  5. Make a screenshot of the whole "Add-ons" section.

Could you check if the issue reproduces with Enhanced Tracking Protection disabled after clearing cache/cookies (no addons as well) ?

image

image

I'll reopen the issue if you could comment and provide more info. Closing this as incomplete for now.

[qa_10/2023]

qkimchi commented 1 year ago

Thanks.

  1. To get premium trial please go to pricing and refer to screenshot Screenshot_20230306_132222_Firefox

  2. Here is the requested screenshot for about:support Screenshot_20230306_131740_Firefox

  3. Enhanced Tracking Protection disabled made no difference. There are no add ons. Everything is default with no changes.

  4. For comparison from chrome works perfectly, whether mobile or desktop. Firefox doesn't on either. Screenshot_20230306_133102_Chrome

sv-calin commented 1 year ago

Thanks for the info. Unfortunately, there's no difference on what "Start Free Trial" button you click when creating a new account, it has the same permissions. I've created an account to test it out, and I have the same permissions:

image

I'll discuss this with my colleagues and update it accordingly.

[inv_10/2023]

sv-calin commented 1 year ago

You've mentioned it reproduces on Desktop as well, could you please open the console and check if there are any errors and send us screenshot?

[inv_10/2023]

qkimchi commented 1 year ago

Attached is console from both Firefox and chrome. Works on chrome but not on Firefox. (Firefox everything disabled inc tracking protection)

console

chrome console

sv-calin commented 1 year ago

Thanks for the screenshot. @denschub Can you take a look if there's anything useful for diagnosing this issue?

[inv_10/2023]

qkimchi commented 1 year ago

Anything?