officeplanner.ikea.com - Page is stuck in a loading state after proceeding to the next step

[webcompat-bot]

URL: https://officeplanner.ikea.com/us#projects/anonymous/design/Office

Browser / Version: Firefox 110.0 Operating System: Mac OS X 10.15 Tested Another Browser: Yes Chrome

Problem type: Site is not usable Description: Page not loading correctly Steps to Reproduce: After entering the dimensions of the room, it stays greyed out and remains unusable.

View the screenshot

Browser Configuration

• None

From webcompat.com with ❤️

[softvision-raul-bucata]

We appreciate your report. I was able to reproduce the issue. The page is stuck in a loading state after selecting the design shape:

Tested with:

Browser / Version: Firefox Release 110.0.1 (64-bit)/ Firefox Nightly 112.0a1 (2023-03-07) (64-bit) /Chrome Version 110.0.5481.178 (Official Build) (64-bit) Operating System: Mac Ventura 13.1

Notes:

1. Reproducible regardless of the status of ETP.
2. Reproducible on the latest build of Firefox Nightly and Release.
3. Works as expected using Chrome.

Moving this to NeedsDiagnosis for further investigations.

[qa_10/2023]

[ksy36]

There seems to be some missing files, getting this error in the console:

12:12:38.470
Error: Cannot find module '../../https://libs-prod.2020-platform.com/3DEngine/7.4.25.76/3DEngine.asm.js'
    e https://libs-prod.2020-platform.com/3DViewer/6.0.0.1678113645/0.ed315976471b47e9f572.js:1
    PreloadASMPlayer https://libs-prod.2020-platform.com/3DViewer/6.0.0.1678113645/3DViewerControl.fe1e9127c28832b8dd00.js:1
[react_devtools_backend.js:4012:25](moz-extension://768ff1d2-e8c8-ad49-a348-1fe86b2f6122/build/react_devtools_backend.js)
12:12:38.470 Uncaught (in promise) Error: Cannot find module '../../https://libs-prod.2020-platform.com/3DEngine/7.4.25.76/3DEngine.asm.js'
    e https://libs-prod.2020-platform.com/3DViewer/6.0.0.1678113645/0.ed315976471b47e9f572.js:1
    PreloadASMPlayer https://libs-prod.2020-platform.com/3DViewer/6.0.0.1678113645/3DViewerControl.fe1e9127c28832b8dd00.js:1

Coming from this functiona(104) (l.wrapperSrc), :

o.load = function (e, t, r, n, i) {
        switch (q.GetConfig('playerType')) {
          case 'ASM':
            !function (e, t, r, n, i) {
              if (e) {
                X = !0;
                var s,
                m = document.getElementById('asm-player-temp');
                s = m && m.childNodes.length ? m.childNodes[0] : S(te),
                ($ = e).appendChild(s),
                window.canvas = s,
                m && m.remove();
                var l = JSON.parse(JSON.stringify(te));
                A(),
                GLOBAL_CONTEXT.ASMPlayerModule ? (n && n.call(o, 1), (F = GLOBAL_CONTEXT.ASMPlayerModule).Resume(), F.SetUniverseURL(o.GetUniverseURL()), M(F), i()) : a.e(0).then((function () {
                  var e = [
                    a(104) (l.wrapperSrc),
                    a(104) (f())
                  ];
                  (function (e, t) {
                    n && n.call(o, 1),
                    e.canvas = s,
                    e.onReadyCallback = function () {
                      F.SetUniverseURL(o.GetUniverseURL()),
                      M(F),
                      i()
                    },
                    F = new t(e),
                    GLOBAL_CONTEXT.ASMPlayerModule = F
                  }).apply(null, e)
                })).catch(a.oe)
              }
            }(e, 0, 0, n, i);
            break;
          case 'WASM':
            y(e, t, r, !1, !1, n, i);
            break;
          case 'WASM_MT':
            y(e, t, r, !0, !1, n, i);
            break;

Doesn't get this error in Chrome, as it seems to be using a different player type (WASM_MT).

Hi @robinwhittleton , hope it's ok I'm reaching out, I found your contact in another issue (https://github.com/webcompat/web-bugs/issues/113635). Wonder if you could pass this along to the relevant team at Ikea?

[robinwhittleton]

Thanks for the poke, and I’ve replicated the problem. I’m trying to find the appropriate team who owns this.

[ksy36]

Thanks!

[robinwhittleton]

This seems to be Mac-only (or at least not Windows). The team has been alerted.