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webcompat / web-bugs

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www.twitch.tv - see bug description #120803

Closed RafaelCV closed 1 year ago

RafaelCV commented 1 year ago

URL: https://www.twitch.tv

Browser / Version: Firefox 112.0 Operating System: Windows 10 Tested Another Browser: Yes Chrome

Problem type: Something else Description: After something like 30 minutes, the video stops with error 2000, and only works agains after fully close all instances of firefox and open again Steps to Reproduce: After update do 112, watching a live stream by some time, close do 30 minutes, the video stops with the error 2000, f5 or ctrl + f5 not works to play again just appear the error 2000 again, only back to works after close all firefox instances and open firefox again, then works for more 30 minutes, downgrade for v. 111 seems stoped the issue PS: noticed on kick the live gets like offline after close to 10 minutes, but there it just back online after some seconds by itself, the downgrade to 111 seems fixed it too.

Browser Configuration
  • None

From webcompat.com with ❤️

sv-calin commented 1 year ago

We appreciate your report but I was not able to reproduce this issue. Left the stream open for over 30 mins but there was no error displayed.

image

Tested on: • Browser / Version: Firefox Release 112 • Operating System: Windows 10

Suggestions: • Clear cache/data/cookies, disable Ad-blocker (if available), or use a clean profile and check again • If there are any changes made to the default settings of the browser (e.g. in about:config), please revert to the default settings

How to create a new profile:

  1. Open a new tab
  2. Type in the address bar "about:profiles"
  3. Press "Enter"
  4. Click on "Create a New Profile"
  5. Click "Next"
  6. Name your profile
  7. Click "Finish"
  8. Head to your newly created profile
  9. Click "Launch profile in new browser"

[qa_15/2023]

RafaelCV commented 1 year ago

Created a new profile "the downgrade for the 111 forced it" then after your test, updated again, take more time to the problem appears, i started the stream at 6:49 AM and the problem happened at 08:51AM, i was not sure about the time need, seems it is a lil random. Twitch started 06 49 AM Twitch problem at 08 51 AM

RafaelCV commented 1 year ago

PS: With the version 111.0.1 this not happens even after a entire day watching many channels and when it happens, any other channel i try open gets same error 2000, all twitch lives gets this and only back after close all instances of firefox and reopen it back to open the streans without the error, at least till it happens again...

sv-calin commented 1 year ago

I'm not sure I understand, you've created a new profile on the older version (111) ? If so please try on the latest version and give us an update.

[inv_15/2023]

RafaelCV commented 1 year ago

When i downgrade to the 111, the firefox forced me create a nem profile, then the profile is freshly new, i have been used the 111, with this version i have no problems, after update to 112 again, the problem turns back, even with the new profile.

sv-calin commented 1 year ago

Could you provide a screenshot with the Add-ons section from "Troubleshooting Information", please?

Steps:

  1. Open a new tab.
  2. Type "about:support" in the address bar.
  3. Enter.
  4. Scroll down the page until you reach Add-ons section.
  5. Make a screenshot of the whole "Add-ons" section.

[inv_16/2023]

RafaelCV commented 1 year ago

I am testing the 112.0.1 now, seems with this version it's not happening anymore, maybe it was related with the cookies bug or something like it, maybe he delete any pluging while playing what was the cause of the issue, if the issue returns i post it. "just for register, i post the asked pic anyway". Firefox add-ons

sv-calin commented 1 year ago

Thanks for the screenshot, the issue was most likely caused by the add-ons you are using.

Marking this as worksforme.

[inv_16/2023]

RafaelCV commented 1 year ago

Happened again with the 112.0.1, i am back to 111.0.1 again...

RafaelCV commented 1 year ago

The only add-on i use on twitch is frankerface, and seriously use twitch without it is not a option... If need do it, mostly like i am changing the browser. With the 111.0.1 i have no problems.

softvision-raul-bucata commented 1 year ago

@RafaelCV Please submit the issue to the provider of the add-on: https://github.com/FrankerFaceZ/FrankerFaceZ/issues.

For this project, we try to focus our effort on layouts, features, or content of the page that works as expected in one browser but not in another.

If the issue does not reproduce with the add-on, that will be classed as a valid webcompat issue.

[inv_18/2023]

RafaelCV commented 1 year ago

O good you remember i had it open, I found the real culprit, it was "AdBlocker for YouTube™" for some reason it was active and blocking some videos on twitch.tv on the 112 and not on the 111 version, deactive it fixed the issue. Thank you everyone for the help.

softvision-raul-bucata commented 1 year ago

Glad to hear that the issue has been solved .Please feel free to submit other encountered issues, as your input is highly appreciated. IF the issue reproduces only with Firefox with the said add-on active, please submit the issue on the page/repository of the add-on owner.

[inv_19/2023]