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A place to report bugs on websites.
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customer.xfinity.com - design is broken #121631

Closed webcompat-bot closed 1 year ago

webcompat-bot commented 1 year ago

URL: https://customer.xfinity.com/billing/

Browser / Version: Firefox Mobile 114.0 Operating System: Android 11 Tested Another Browser: Yes Chrome

Problem type: Design is broken Description: Images not loaded Steps to Reproduce: Screen flashes black then tries to load the normal page. But flashes inbetween non stop. Doesn't load anything on the page.

View the screenshot Screenshot
Browser Configuration
  • gfx.webrender.all: false
  • gfx.webrender.blob-images: true
  • gfx.webrender.enabled: false
  • image.mem.shared: true
  • buildID: 20230428092401
  • channel: nightly
  • hasTouchScreen: true
  • mixed active content blocked: false
  • mixed passive content blocked: false
  • tracking content blocked: false

View console log messages

From webcompat.com with ❤️

softvision-raul-bucata commented 1 year ago

We appreciate your report. For this issue, unfortunately, a special account is needed to sign in.

Test account creation requires valid data that we do not have: Screenshot_1

Having no valid sign-in credentials, we are not able to move forward with this issue. If more information is provided (test account credentials can only be provided by mail for security purposes, as the comments here are made public,/ attach logs/errors), in-depth testing can be performed, so please feel free to reopen or comment on the issue and we'll have a thorough look at it.

Suggestion: Try clearing cache/data/cookies, disabling add-ons and Ad-blocker (if available), or use a clean profile, and check again? Also, have the required cookies been accepted for this page?

Closing this as Incomplete.

[qa_18/2023]