meet.google.com - can't send 1080p webcam feed on Firefox (720p only)

[sethidden]

URL: https://meet.google.com

Browser/Version: Chrome 113 (works), Firefox 113 (doesn't work)

Operating System: macOS Ventura 13.4

What seems to be the trouble?(Required)

• [ ] Desktop site instead of mobile site
• [ ] Mobile site is not usable
• [ ] Video doesn't play
• [ ] Layout is messed up
• [ ] Text is not visible
• [x] Something else (Add details below)

Meet allows receiving a 1080p from somebody else for all browsers and subscriptions. However, Meet allows sending a 1080p webcam stream only for users on paid Google Workspace workspaces. For more information about at which subscriptions this is available, please see the "Availability" header here

Not available to users with personal Google Accounts.

I'm sort of hoping somebody will have access to paid workspace as well so they can reproduce :|

1080p webcam feeds are still a somewhat new feature for Meet, they'll be exiting the gradual enrollment process in 3 days, and then it'll be available for every user (which doesn't mean it will work on every user for Firefox). See "Rollout pace" header in https://workspaceupdates.googleblog.com/2023/04/full-hd-in-google-meet-video-calls.html

Steps to Reproduce The steps to reproduce this seem to be two-fold.

First, you need to cause Meet to even propose you the ability to use 1080p. Note: I'm using a Razer Kiyo webcam, which supports 1080p. Your built-in laptop webcam may be 720p only - this may be a factor whether the "enroll me in the 1080p feature flag" even appears for you

1. On Chrome 113, navigate to meet.google.com
2. Make sure you are logged in as a user on a Google Workspace plan that supports sending a 1080p webcam feed (see link above in "What seems to be the problem" section for supported subscriptions)
3. On meet.google.com, click "New meeting", then "Start an instant meeting"
4. Copy the meeting link in Chrome's address bar to your system clipboard
5. Open a new Chrome window
6. In the new window, paste in the Meet URL
7. Join the meeting in the new window.
8. Make sure you are using a webcam capable of sending a 1080p video feed. Also, make sure it's actually sending a 1080p stream hardware-wise (ie. 1080p cams can start in 720p mode sometimes)
9. If everything goes correctly (you have a 1080p webcam, and the webcam is enabled in Meet), Meet should show you a prompt asking if you want to switch from 720p (so far the default) to 1080p

If you repeat steps 5-9 in a Firefox window instead, you'll never see the enrollment prompt from step 8. I'm not sure if it's tied to the browser or the account.

The second part is actually manually trying to change the video stream resolution in Meet settings. As you can see below, all is fine in Chrome, where I can pick the 1080p Send resolution, but in Firefox I'm still stuck at 720p, despite using the same webcam side by side etc. See screenshot in screenshot section

Expected Behavior: I should be able to get enrolled in the 1080p webcam feed feature in Firefox, then set my Send resolution in Meet settings to 1080p

Actual Behavior: I do not receive the 1080p feature enrollment prompt in Firefox, and I cannot change my Send resolution to 1080p

Screenshot (webcam feed previews redacted for privacy reasons)

[softvision-raul-bucata]

Thanks for the report. @denschub Can you take a look at this, please? Our webcams are below 1080p.

[qa_22/2023]

[sethidden]

Small update from Google: https://workspaceupdates.googleblog.com/2023/10/full-hd-resolution-for-group-meetings-google-meet.html

1080p still only available for paid users though.

[hofst]

There was a similar problem until recently: in gmeet on Firefox, the background blur effect was not available. As far as I understand, Firefox verified that the performance is adequate and then worked with google to slowly roll-out the feature to Firefox as well. This was a huge improvement in the recent months. I assume something similar is going on here and similar collaboration with Google is required.

[softvision-raul-bucata]

@sethidden Does it still reproduce?

[inv_19/2024]

[sethidden]

Hi, Unfortunately I don't have access to a 1080p cam to check and I won't for the next few months. It should still reproduce, afaik Google didn't change anything in this regard.

On 9 May 2024 14:15:58 CEST, softvision-raul-bucata @.***> wrote:

@sethidden Does it still reproduce?

[inv_19/2024]

-- Reply to this email directly or view it on GitHub: https://github.com/webcompat/web-bugs/issues/122920#issuecomment-2102550750 You are receiving this because you were mentioned.

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[denschub]

It's still happening, I'm moving this into the appropriate milestone.

[stalkerg]

I can confirm as well.