softvision-raul-bucata
commented
1 year ago We appreciate your report. For this issue, unfortunately, a special account is needed to sign in.
Test account creation requires valid data that we do not have (banking details).
Having no valid sign-in credentials, we are not able to move forward with this issue. If more information is provided (attach logs/errors), in-depth testing can be performed, so please feel free to reopen or comment on the issue and we'll have a thorough look at it.
Suggestion: Try clearing cache/data/cookies, disabling add-ons and Ad-blocker (if available), or use a clean profile, and check again? Also, have the required cookies been accepted for this page?
Closing this as Incomplete.
[qa_22/2023]
URL: https://www.rbcroyalbank.com/ways-to-bank/online-banking/index.html
Browser / Version: Firefox 113.0 Operating System: Windows 11 Tested Another Browser: Yes Chrome
Problem type: Something else Description: when trying to log in I get Technical Error message, site work fine with Chrome Steps to Reproduce: Attempted to login, entered acct info and password, failed, bank responded with 'Technical Issue'. Confirmed with bank rep there was no issue on their end. Then tried to log in with Google Chrome, was successful
Browser Configuration
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