softvision-raul-bucata
commented
1 year ago We appreciate your report. I was not able to reproduce the issue:
Tested with:
Browser / Version: Firefox Release 115.0.3 (64-bit) Operating System: Windows 10 PRO x64
Suggestion: Try clearing cache/data/cookies, disabling add-ons and Ad-blocker (if available) and extensions or use a clean profile, and check again? If there are any changes made to the default settings of the browser (e.g. in about:config) please revert to the default settings and try again. Also, have the required cookies been accepted for this page?
[qa_31/2023]
URL: https://printify.com/app/products/50/generic-brand/canvas-gallery-wraps?filters=%7B%22facility_region%22:%5B%22USA%22,%22Canada%22,%22United%20Kingdom%22,%22Europe%22%5D%7D
Browser / Version: Firefox 115.0 Operating System: Windows 10 Tested Another Browser: Yes Chrome
Problem type: Something else Description: Not able to upload a file to the website platform when designing a product. Had to switch to Chrome, Firefox worked only with a smaller file. It did not work with a larger file that I tried which was 45mb. I have recently switched from Chrome over to Firefox after using Chrome for years. But now it seems like there are still bugs and I can only access certain webpages as per website owner with Chrome. Pretty disappointed Steps to Reproduce: Was not able to upload a 45mb file to design a product on their website. contacted the support for Printify and was told to use Chrome. I tried uploading the same file in a smaller size and it seemed to work
Browser Configuration
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