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consumercenter.mysynchrony.com - see bug description #129641

Closed 3DSki closed 11 months ago

3DSki commented 11 months ago

URL: https://consumercenter.mysynchrony.com

Browser / Version: Firefox 119.0 Operating System: Windows 11 Tested Another Browser: Yes Edge

Problem type: Something else Description: I used to be able to use Firefox to login to this site, but now it fails. I attempted to clear the browser data and that didn't solve the problem. If I use Edge it properly allows me to login. Steps to Reproduce: Edge allows me to login to the Synchrony site address as expected. Note that I've noticed this problem for maybe about 3 months. I ignored the issue the first time, and now there have been 2 or 3 times I decided to try Edge and had no problems. I used to log into the Synchrony site without any issues with Firefox, but I don't know the last working version. I would say the I could login with Firefox back in July 2023. Also, there is no error reported. It just tries to login but times out.

Browser Configuration
  • None

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sv-calin commented 11 months ago

We appreciate your report. Unfortunately, a special account is needed in order to sign-in. (account creation requires valid data)

image

If the reporter (or anyone else) can do a more in depth test and provide more information (console logs/errors/screenshots) regarding this issue, feel free to reopen and leave a comment (or you can send us an email with the test account credentials and we will test it on our own).

Suggestions: • Clear cache/data/cookies, disable Ad-blocker (if available), or use a clean profile and check again • If there are any changes made to the default settings of the browser (e.g. in about:config), please revert to the default settings

How to create a new profile:

  1. Open a new tab
  2. Type in the address bar "about:profiles"
  3. Press "Enter"
  4. Click on "Create a New Profile"
  5. Click "Next"
  6. Name your profile
  7. Click "Finish"
  8. Head to your newly created profile
  9. Click "Launch profile in new browser"

Note: You can return to your old profile at any given time by accessing "about:profiles" in the address bar

[qa_46/2023]

sv-calin commented 11 months ago

Closing this as incomplete since we are not able to test this issue due to a lack of valid credentials. Feel free to reopen and leave a comment if you have any updates regarding this issue.

[inv_47/2023]