Open yusufmodan opened 9 months ago
Thanks for the report. The provided URL for the file (drive) requires access. This needs to be set to public:
Playing a similar wav file that is stored in our drive does not present any issues.
We appreciate your report. I was not able to reproduce the issue following the steps to reproduce
Tested with:
Browser / Version: Firefox Release 120.0 (64-bit)/ Firefox Nightly 122.0a1 (2023-11-22) (64-bit) Operating System: Windows 10 PRO x64 Operating System: Mac Ventura 13.1
Suggestion: Try updating the browser, clearing cache/data/cookies, disabling add-ons and Ad-blocker (if available) and extensions or use a clean profile, and check again? If there are any changes made to the default settings of the browser (e.g. in about:config
) please revert to the default settings and try again. Also, have the required cookies been accepted for this page?
[qa_47/2023]
Thanks for looking @softvision-raul-bucata
Here is an updated link making the file publicly available. https://drive.google.com/file/d/1E93Y-44XrBhrtZvETQt_iSa9IihJiink/view?usp=sharing
Try updating the browser, clearing cache/data/cookies, disabling add-ons and Ad-blocker (if available) and extensions or use a clean profile, and check again? If there are any changes made to the default settings of the browser (e.g. in about:config) please revert to the default settings and try again. Also, have the required cookies been accepted for this page?
I am able to reproduce the issue on a clean fresh install of Firefox on MacOS. This device did not have FireFox before. I don't have any extensions and I have gotten reports from many users confirming the issue.
I should add that this is not specifically an issue with google drive, but the audio file itself. This Audio file, when played via Firefox using HTML <audio>
tag sounds like it is bitcrushed. As I mentioned in the original comment, this does not happen with Firefox 117.0.1 but does for Firefox 119. I have more audio files that have this behavior that I can share.
I have also reproduced by downloading the file locally and playing on Firefox via the following HTML
<!DOCTYPE html>
<html>
<head>
<title>Audio Player</title>
</head>
<body>
<h1>Play Local WAV File</h1>
<audio controls>
<source src="file:////<insert file location>" type="audio/wav">
</audio>
</body>
</html>
@yusufmodan Thanks for that. Indeed, it is reproducible.
We appreciate your report. I was able to reproduce the issue by following the steps to reproduce
Tested with:
Browser / Version: Firefox Release 120.0 (64-bit)/ Firefox Nightly 122.0a1 (2023-11-28) (64-bit) /Chrome Version 119.0.6045.160 (Official Build) (64-bit) /Safari 16.2 Operating System: Mac Ventura 13.1
Notes:
Moving this to NeedsDiagnosis for further investigations.
[inv_48/2023]
Found this bug on the Calm app at https://www.calm.com/app/player/uOA0ZQKjwB, audio file also available at https://drive.google.com/file/d/1E93Y-44XrBhrtZvETQt_iSa9IihJiink/view?usp=sharing
URL: https://drive.google.com/file/d/1E93Y-44XrBhrtZvETQt_iSa9IihJiink/view?usp=sharing
Browser / Version: Firefox 119.0 Operating System: Mac OS X 10.15 Tested Another Browser: Yes Chrome not reproducible on Chrome
Problem type: Video or audio doesn't play Description: Audio is distorted when playing Steps to Reproduce: Robotic Audio Distortion for 16 bit wav Files Playback on Firefox 119.0.1
Environment:
Operating System: macOS Sonoma 14.1.1 (23B81), Apple M1 Max Browser: Firefox 119.0.1 (64-bit) Comparative Browser for Testing: Firefox 117.0.1 (64-bit), where the issue is not present Description: In Firefox version 119.0.1, there is a noticeable robotic distortion when playing 16 bit audio files. This issue does not occur in Firefox version 117.0.1. The problem is consistent and reproducible with the specific audio file tested.
Steps to Reproduce:
Navigate to https://drive.google.com/file/d/1E93Y-44XrBhrtZvETQt_iSa9IihJiink/view?usp=sharing Observe the audio distortion during playback. Additionally, download the same audio file and play it locally in Firefox using an HTML file with an
<audio>
tag. The robotic distortion is evident in both scenarios. Resampling the same file and exporting at 24 bit resolves the issueExpected Result: The 16 bit audio file should play without any distortion, as it does in Firefox 117.0.1.
Actual Result: There is a consistent robotic distortion throughout the playback of the audio file.
Additional Information:
The issue is reproducible with the same audio file each time. Audio Hardware: Standard Apple M1 Max audio hardware and drivers. The distortion occurs throughout the entire file, not in specific parts.
Audio File Properties:
Browser Configuration
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