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remotedesktop.google.com - Black screen when connection to a remote device #130716

Open michaelphagen opened 11 months ago

michaelphagen commented 11 months ago

URL: https://remotedesktop.google.com/access/

Browser / Version: Firefox Mobile 122.0 Operating System: Android 13 Tested Another Browser: Yes Chrome

Problem type: Video or audio doesn't play Description: There is no video Steps to Reproduce: Chrome remote desktop does not work on Firefox nightly. I disabled all extensions and set the site to allow autoplay of audio and video but it still does not load my desktop

View the screenshot Screenshot
Browser Configuration
  • gfx.webrender.all: false
  • gfx.webrender.blob-images: true
  • gfx.webrender.enabled: false
  • buildID: 20231203092644
  • channel: nightly
  • hasTouchScreen: true
  • mixed active content blocked: false
  • mixed passive content blocked: false
  • tracking content blocked: false

View console log messages

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softvision-raul-bucata commented 11 months ago

We appreciate your report. I was not able to reproduce the issue following the steps to reproduce. I was able to install the app, and take control of a remote device :

Screenshot_8

Tested with:

Browser / Version: Firefox Release 120.1.0 (2015989146-🦎120.0.1-20231129155202🦎) Operating System: Google Pixel 3 (Android 12) -1080 x 2160 pixels, 18:9 ratio (~443 ppi density) Operating System: Oppo Find X5 (Android 13) - 1080 x 2400 pixels, 20:9 ratio (~402 ppi density)

Suggestion: Try clearing cache/data/cookies, disabling add-ons and Ad-blocker (if available) and extensions or use a clean profile, and check again? If there are any changes made to the default settings of the browser (e.g. in about:config) please revert to the default settings and try again. Also, have the required cookies been accepted for this page?

[qa_49/2023]

michaelphagen commented 11 months ago

Hello!

I am also able to open the webpage in Firefox 120, but not 122.0a1, which is the nightly release. This is the message that appears. Screenshot_20231206-075705_Firefox_Nightly This happens with the default browser settings, no add-ons, and also happens after enabling auto play for the website

softvision-raul-bucata commented 11 months ago

@michaelphagen Testing was performed on both the Release version and the Nightly version, regardless of the settings enabled for "Autoplay":

Screenshot_12

https://github.com/webcompat/web-bugs/assets/75027050/6eefd67a-7c35-4dd0-b156-3b90e9870632

Tested with:

Browser / Version: Firefox Release 120.1.0 (2015989146-🦎120.0.1-20231129155202🦎)/ Firefox Nightly 122.0a1 (2015989991-🦎122.0a1-20231205212944🦎) Operating System: Google Pixel 3 (Android 12) -1080 x 2160 pixels, 18:9 ratio (~443 ppi density) Operating System: Oppo Find X5 (Android 13) - 1080 x 2400 pixels, 20:9 ratio (~402 ppi density)

Suggestion: Try clearing cache/data/cookies, disabling add-ons and Ad-blocker (if available) and extensions or use a clean profile, and check again? If there are any changes made to the default settings of the browser (e.g. in about:config) please revert to the default settings and try again. Also, have the required cookies been accepted for this page?

[inv_49/2023]

michaelphagen commented 11 months ago

It seems abnormal that the screen in your video is completely black, does it not? That is not how the application normally appears.

It's very strange that you're not encountering the same message, I'll keep testing to see if I can figure out what's going on.

softvision-raul-bucata commented 11 months ago

@michaelphagen Indeed, Chrome and Firefox Release do not show the black screen. I was more focused on the error message not being displayed, and the fact that the functionality works on Firefox Nightly:

Screenshot_3

*Tested with:**

Browser / Version: Firefox Release 120.1.0 (2015989146-🦎120.0.1-20231129155202🦎)/ Firefox Nightly 122.0a1 (2015990183-🦎122.0a1-20231206213012🦎)/ Chrome Mobile Version 119.0.6045.193/ Operating System: Google Pixel 3 (Android 12) -1080 x 2160 pixels, 18:9 ratio (~443 ppi density) Operating System: Oppo Find X5 (Android 13) - 1080 x 2400 pixels, 20:9 ratio (~402 ppi density)

Notes:

  1. Reproducible regardless of the status of ETP.
  2. Reproducible on the latest build of Firefox Nightly/
  3. Works as expected using Chrome and Firefox Release.

Moving this to NeedsDiagnosis for further investigations.

[inv_49/2023]

palexdev commented 5 months ago

I can confirm that it works just fine on the latest Firefox release (125.3.0) but not on nightly