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A place to report bugs on websites.
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estore.malwarebytes.com - site is not usable #131107

Closed webcompat-bot closed 10 months ago

webcompat-bot commented 10 months ago

URL: https://estore.malwarebytes.com/order/upgrade.php?ADDITIONAL_event_tracking_id=Oscer_1702750181_6b11303988cb06a&AUTO_PREFILL=1&CARD=2&COUPON=&DESIGN_TYPE=2&LICENSE=IE5MKTPN7V&ORDERSTYLE=nLWw45apmHY%3D&SHORT_FORM=1&SRC=ctry-GB_os-Android_flow-OSCERDYNAMIC-_cart-

Browser / Version: Firefox Mobile 120.0 Operating System: Android 14 Tested Another Browser: No

Problem type: Site is not usable Description: Buttons or links not working Steps to Reproduce: Trying to install MWB as the second device under my current 2-device subscription, I'm directed to a page of invitations to subscribe. On the page for this same subscription is a text link apparently intended to facilitate installation on additional devices. This link doesn't work and I can't find any other way of installing the app on my phone. Please advise how I can install the app that I have paid for.

View the screenshot Screenshot
Browser Configuration
  • gfx.webrender.all: false
  • gfx.webrender.blob-images: true
  • gfx.webrender.enabled: false
  • buildID: 20231129155202
  • channel: release
  • hasTouchScreen: true
  • mixed active content blocked: false
  • mixed passive content blocked: false
  • tracking content blocked: false

View console log messages

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sv-calin commented 10 months ago

We appreciate your report. Unfortunately, a special a subscription is required in order to test this issue. Have you tested on other browsers as well, does the issue reproduce regardless of the browser? If thats the case then its not a browser issue but an issue with the website itself and you should contact the owner of the website.

If the reporter (or anyone else) can do a more in depth test and provide more information (console logs/errors/screenshots) regarding this issue, feel free to reopen and leave a comment (or you can send us an email with the test account credentials and we will test it on our own).

Suggestions: • Clear cache/data/cookies, disable Ad-blocker (if available), or use a clean profile and check again • If there are any changes made to the default settings of the browser (e.g. in about:config), please revert to the default settings

Closing this as incomplete.

[qa_51/2023]