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webcompat / web-bugs

A place to report bugs on websites.
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www.eddiebauer.com - Unable to open support Chat window #131264

Closed jesup closed 8 months ago

jesup commented 9 months ago

URL: https://www.eddiebauer.com/my-account?view=dashboard

Browser / Version: Firefox 122.0 Operating System: Linux Tested Another Browser: Yes Chrome

Problem type: Site is not usable Description: Buttons or links not working Steps to Reproduce: If you have an Eddie Bauer Friends account, and view your account dashboard, you will see a "Chat" bubble in the bottom right. In firefox, this is not clickable (no cursor change when hovering, no action on click). Works in Chrome. This is an iframe with some scripts and an image.

Note: The very first time I logged into my account from Chrome, the web chat icon didn't display. Logging out and then logging in again caused it to appear.

Browser Configuration
  • None

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jesup commented 9 months ago

Disabling ETP didn't help

jesup commented 9 months ago

No obvious issues in the console log:

267 Cookie “optimizelyOptOut” has been rejected for invalid domain. 18379630710.js:2:132469 Cookie “optimizelyDomainTestCookie” has been rejected for invalid domain. 18379630710.js:2:132469 Cookie “optimizelyDomainTestCookie” has been rejected for invalid domain. 18379630710.js:2:132469 Cookie “forterToken” has been rejected for invalid domain. forter.js:201:69 Cookie “forterToken” has been rejected for invalid domain. forter.js:206:71 Cannot get segments because Exponea object does not have getSegments or segments property. Check if you use correct version of Exponea JS SDK. _app-bff96cd8ff0b814c.js:1:8092 ======= handleDataLayerPush eventParameters ======= Page Details Loaded Object { page: {…} } _app-bff96cd8ff0b814c.js:1:900217 Klarna On-site Messaging: The Klarna library you are utilizing will be deprecated end of 2024.

We strongly recommend updating your integration for continued support and enhanced features.

For migration details, please visit: https://docs.klarna.com/on-site-messaging/migrate-to-new-klarna-websdk/" logger.ts:12:10

Exponea [Thu, 21 Dec 2023 17:52:39 GMT] Handling promise rejection undefined exponea.min.js:35:113544 Request to access cookie or storage on “https://bat.bing.com/actionp/0?ti=5213604&tm=gtm002&Ver=2&mid=90cc9473-d1b7-42c2-b5b5-ff70c19ccc4f&sid=96f3df20a02711eeaccf09f676e42c03&vid=d421a7e0c56911eb91f49d9f59c51768&vids=0&msclkid=N&evt=pageHide” was blocked because it came from a tracker and content blocking is enabled.

Cookie “forterToken” has been rejected for invalid domain. forter.js:201:69 Cookie “forterToken” has been rejected for invalid domain. forter.js:206:71 Loading failed for the Githubissues.

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