www.facebook.com - Missing video and audio call buttons in encrypted chat

[michaelknapman]

URL: https://www.facebook.com/messages/e2ee/t/

Browser / Version: Firefox 121.0 Operating System: Windows 10 Tested Another Browser: Yes Chrome

Problem type: Something else Description: Facebook Messenger encrypted chats do not allow voice or video calling on desktop and mobile Firefox Steps to Reproduce: Firefox 121 Desktop Windows 11: In encrypted Facebook Messenger chats at https://www.facebook.com/messages/e2ee/t/ the phone and video call buttons are missing, see image below. In non-encrypted Messenger chats such as group chats located at https://www.facebook.com/messages/t/ the phone and video call buttons are still present. I have not tested to see if the buttons actually work.

Firefox 121 Mobile Android 13: While in desktop site mode, in encrypted Facebook Messenger chats at https://www.facebook.com/messages/e2ee/t/ the phone and video call buttons are missing. In non-encrypted Messenger chats such as group chats located at https://www.facebook.com/messages/t/ the phone and video call buttons are still present. I have not tested to see if the buttons actually work.

Chrome 120 Desktop Windows 11: In both encrypted and non-encrypted Facebook Messenger chats at https://www.facebook.com/messages/e2ee/t/ and https://www.facebook.com/messages/t/ the phone and video call buttons are there. I have not tested to see if the buttons actually work.

View the screenshot

Browser Configuration

• None

From webcompat.com with ❤️

[softvision-raul-bucata]

We appreciate your report. I was able to reproduce the issue by following the steps to reproduce:

Tested with:

Browser / Version: Firefox Release 121.0.1 (64-bit)/ Firefox Nightly 123.0a1 (2023-01-11) (64-bit) /Chrome Version 120.0.6099.217 (Official Build) (64-bit) Operating System: Windows 11

Notes:

1. Reproducible regardless of the status of ETP.
2. Reproducible on the latest build of Firefox Nightly and Release.
3. Works as expected using Chrome.

Moving this to NeedsDiagnosis for further investigations.

[qa_02/2024]

[FormularSumo]

As has been mentioned in the duplicate reports, Messenger now shows greyed out call icons for end-to-end encrypted chats on Firefox with a message saying "Video Calls are not supported on this browser"

Additionally, their help articles no longer list Firefox as a supported browser (I'm pretty sure they used to) https://www.facebook.com/help/messenger-app/2322144494758524?cms_platform=www&helpref=platform_switcher https://www.facebook.com/help/211644178877843/?helpref=faq_content

So it seems like this is an intentional change on behalf on Facebook :/

P.S Have tested on Windows 11, Linux (openSUSE Tumbleweed) & Android (requesting desktop site) and happens in all, while it doesn't happen in Chrome or Edge.

[denschub]

Moved to bugzilla: https://bugzilla.mozilla.org/show_bug.cgi?id=1896361

[denschub]

Thanks for the reports! I've moved this into Bugzilla so this is easier for us to track. We'll post updates there.