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meet.google.com - Issues with microphone loudness in a meeting #133374

Open ducoquelicot opened 7 months ago

ducoquelicot commented 7 months ago

URL: https://meet.google.com

Browser / Version: Firefox 122.0 Operating System: Mac OS X 10.15 Tested Another Browser: Yes Chrome

Problem type: Something else Description: microphone quiet for 5-10 seconds in Google Meet, only on Firefox Steps to Reproduce: Whenever I join a Google Meet, for the first 5-10 seconds my audio is very quiet. On my side, I will hear an echo, and everyone else in the meeting almost can't hear me. The problem fixes itself within a couple of seconds, after which everything is normal.

I also have a Mac (14 inch MBPro M1 chip running Sonoma 14.3.1) with Firefox 122.0.1. (64-bit) where I don't have this problem. I have talked with our helpdesk team, but their only suggestion is switching to Chrome, because the problem doesn't occur there. That's not an acceptable solution to me because I stopped using Chrome for privacy and performance reasons.

The macbook I'm currently working on is new, I only had it for about a week or so. The problem has existed since day one. I found an old Bugzilla report from 2020 that seems to report the exact same issue: https://bugzilla.mozilla.org/show_bug.cgi?id=1636614

Browser Configuration
  • None

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softvision-raul-bucata commented 7 months ago

@ducoquelicot We appreciate your report. I was not able to reproduce the issue following the steps to reproduce

Tested with:

Browser / Version: Firefox Release 122.0.1 (64-bit) Operating System: Mac Ventura 13.1

Suggestion: Try clearing cache/data/cookies, disabling add-ons and Ad-blocker (if available) and extensions or use a clean profile, and check again? If there are any changes made to the default settings of the browser (e.g. in about:config) please revert to the default settings and try again. Also, have the required cookies been accepted for this page?

[qa_07/2024]

Palindromordnilap commented 7 months ago

I'm experiencing a similar issue in Google Meet and can reproduce it in a new profile. The sound from my mic is very quiet at first, but improves over several minutes.

I'm using a M3 Pro Macbook Pro, and am 99% sure this problem was introduced in either Firefox 122 or MacOS Sonoma 14.3. Meet worked perfectly fine before installing those updates.

Browser / Version: Firefox Release 122.0.1 (64-bit) Operating System: MacOS Sonoma 14.3.1 Tested Another Browser: Chrome

softvision-raul-bucata commented 7 months ago

@Palindromordnilap Thanks for that. I will move the issue.

[inv_08/2024]

ducoquelicot commented 6 months ago

Hi, were you able to find a solution for this problem?

Get Outlook for Androidhttps://aka.ms/AAb9ysg

From: softvision-raul-bucata @.> Sent: Monday, February 19, 2024 12:26:49 PM To: webcompat/web-bugs @.> Cc: Fabienne Meijer @.>; Mention @.> Subject: Re: [webcompat/web-bugs] meet.google.com - see bug description (Issue #133374)

@Palindromordnilaphttps://github.com/Palindromordnilap Thanks for that. I will move the issue.

[inv_08/2024]

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