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idm.xfinity.com - site is not usable #134327

Closed webcompat-bot closed 8 months ago

webcompat-bot commented 8 months ago

URL: https://idm.xfinity.com/myaccount/reset

Browser / Version: Firefox 123.0 Operating System: Windows 10 Tested Another Browser: Yes Chrome

Problem type: Site is not usable Description: Page not loading correctly Steps to Reproduce: Unable to load page. Firefox apparently not supported.

Browser Configuration
  • None

From webcompat.com with ❤️

ailioaie commented 8 months ago

We appreciate your report. Unfortunately, a xfinity ID is needed or a special account is needed in order to sign-in. I wasn't able to create one for testing

Screenshot_7

If the reporter (or anyone else) can do a more in depth test and provide more information (console logs/errors/screenshots) regarding this issue, feel free to reopen and leave a comment (or you can send us an email with the test account credentials and we will test it on our own).

Suggestions: • Clear cache/data/cookies, disable Ad-blocker (if available), or use a clean profile and check again • If there are any changes made to the default settings of the browser (e.g. in about:config), please revert to the default settings

Closing this as incomplete due to a lack of valid credentials.

[qa_10/2024]