addons.mozilla.org - The extension icon in the site is not visible

[claudiu64]

URL: https://addons.mozilla.org/ro/firefox/addon/roboform/?utm_source=addons.mozilla.org&utm_medium=referral&utm_content=featured

Browser / Version: Firefox Mobile 125.0 Operating System: Android 11 Tested Another Browser: Yes Chrome

Problem type: Design is broken Description: Images not loaded Steps to Reproduce: The extension icon in the site is not visible, only in Chrome it is visible. And in the search section the icon is unavailable: https://addons.mozilla.org/en-US/firefox/search/?q=Roboform

View the screenshot

Browser Configuration

• gfx.webrender.software: false
• blockList: basic
• defaultUserAgent: Mozilla/5.0 (Android 11; Mobile; rv:125.0) Gecko/125.0 Firefox/125.0
• hasTouchScreen: false
• frameworks: {'fastclick': False, 'mobify': False, 'marfeel': False}
• mixed active content blocked: false
• mixed passive content blocked: false
• tracking content blocked: false

View console log messages

From webcompat.com with ❤️

[softvision-raul-bucata]

We appreciate your report. Based on what you described, the issue can be reproduced on other browsers and it is not a Compatibility issue:

For the second issue, please submit a separate issue.

For this project, we try to focus our effort on layouts, features, or content of the page that works as expected in one browser but not in another.

Tested with:

Browser / Version: Firefox Beta 125.0b7 (2016012543-🦎125.0-20240401091600🦎) Operating System: Google Pixel 3 (Android 12) -1080 x 2160 pixels, 18:9 ratio (~443 ppi density) Operating System: Oppo Find X5 (Android 13) - 1080 x 2400 pixels, 20:9 ratio (~402 ppi density)

Tested with:

Browser/Version: Safari 16.0/ Firefox Daylight 115.1 (32781) / Chrome 114.0.5735.50/ Edge 113.0.1774.60/ Opera 3.6.5/ Ecosia 8.0.0.64 Operating System: iOS 16.0

Closing this as Non-compat.

[qa_15/2024]

[claudiu64]

@willdurand @diox @softvision-raul-bucata @sv-calin @ksy36

We appreciate your report. Based on what you described, the issue can be reproduced on other browsers and it is not a Compatibility issue:

For the second issue, please submit a separate issue.

I can in Chrome load the page correctly and with the icon, this error should have been fixed. Can you please reopen it and investigate further?

https://github.com/webcompat/web-bugs/assets/114283947/a3ad77c8-9f32-49b1-aba0-c6d7ed85bd24

[diox]

I can't reproduce with any Desktop or Mobile browser. This was likely a temporary network/caching issue (on your end or our CDN).

[claudiu64]

I can't reproduce with any Desktop or Mobile browser. This was likely a temporary network/caching issue (on your end or our CDN).

@diox I can still reproduce the missing icon in Firefox. And i can reproduce from other phone too.

[sv-calin]

I'm able to reproduce this issue regardless of the browser used (Firefox/Chrome/Opera/Edge). Clear everything (cache/data/storage) on Chrome and check again.

[inv_15/2024]

[diox]

That image hasn't changed since 2018 FWIW. Seeing HTTP response headers for that request when you are witnessing a failure would help.

In any case it's not a webcompat bug.

[claudiu64]

I cleared all data in Chrome and now the icon doesn't appear in Chrome either. @diox can this be fixed?

[willdurand]

@claudiu64 hey, do you have browser extensions installed on Firefox? (though that wouldn't do much if you reproduce on Chrome..)

[claudiu64]

@claudiu64 hey, do you have browser extensions installed on Firefox? (though that wouldn't do much if you reproduce on Chrome..)

I have no extensions installed, I have a new profile.

[diox]

@diox can this be fixed?

We're investigating.

[diox]

I filed https://github.com/mozilla/addons/issues/1742 on our side to track this.

[softvision-raul-bucata]

@diox Thanks for that. For future reference, can we submit there website-related issues, that are not really webcompat issues? Such as this one.

[inv_15/2024]

[diox]

Bugs about addons.mozilla.org specifically should be reported over https://github.com/mozilla/addons

[softvision-raul-bucata]

Thanks for that

[inv_15/2024]