vimeo.com - video or audio doesn't play

RelicCornhusk commented 7 months ago

Browser / Version: Firefox 124.0 Operating System: Linux Tested Another Browser: Yes Chrome

Problem type: Video or audio doesn't play Description: There is no video Steps to Reproduce: I've noticed that any Vimeo video, embedded or not, does not playback and gives me the following error: "Player error The player is having trouble. We'll have it back up and running as soon as possible.". Please note the same error does not occur on a Flatpak installation of Chrome.

Browser Configuration

None

From webcompat.com with ❤️

azlata commented 7 months ago

We appreciate your report but I was not able to reproduce this issue. I was able to watch videos on Vimeo as expected.

Screencast from 15.04.2024 15:09:35.webm

Tested on: • Browser / Version: Firefox Release 124.0.2 • Operating System: Linux

Suggestions: • Clear cache/data/cookies, disable Ad-blocker (if available), or create a new profile (without syncing/importing data) and check again • If there are any changes made to the default settings of the browser (e.g. in about:config), please revert to the default settings

[qa_16/2024]

RelicCornhusk commented 7 months ago

Hi, @azlata. I have already tried all the above. I believe an important detail that was not included in the initial post was that I'm running Fedora Workstation 39. Are you able to test that issue on a fresh Firefox install in a Fedora 39 VM?

azlata commented 7 months ago

What I would do usually to test this kind of issue, is:

Type about:profiles in the url bar.
Choose Create a new profile.
Call it deleteme or anything you please.
Then start it. (this way you will be sure that nothing is interfering, no ghost caching etc.)- make sure account sync is not performed, as the extensions will be imported in the new profile.
Test.

Note: You can return to your old profile at any given time by accessing "about:profiles" in the address bar

If this doesn't work, can you tell us if it reproduces using Firefox Nightly?

[inv_16/2024]

RelicCornhusk commented 7 months ago

Hi @azlata

Just tested on a newly-created profile and on a nightly version. Same error.

azlata commented 7 months ago

Did you sync any data when testing on the new profile? Also, can you share with us the information in the add-ons section by typing about:support in the url bar?

Thank you!

[inv_16/2024]

RelicCornhusk commented 7 months ago

Hi @azlata. I didn't sync my profile or install any addons. This issue seems to be related to Fedora 39 missing some playback dependency required for Vimeo to play. Likely ffmpeg related. Should I instead take this issue to a Fedora forum?

Name	Firefox

124.0.1 20240325215156 fedora Mozilla/5.0 (X11; Linux x86_64; rv:124.0) Gecko/20100101 Firefox/124.0 Linux 6.7.11-200.fc39.x86_64 #1 SMP PREEMPT_DYNAMIC Wed Mar 27 16:50:39 UTC 2024 Adwaita / Adwaita 1/1 1/1 Enabled by default 9 Inactive Found Found Found false 15.4 GB 345 GB

Details

Application Basics ------------------ Name: Firefox Version: 124.0.1 Build ID: 20240325215156 Distribution ID: fedora User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:124.0) Gecko/20100101 Firefox/124.0 OS: Linux 6.7.11-200.fc39.x86_64 #1 SMP PREEMPT_DYNAMIC Wed Mar 27 16:50:39 UTC 2024 OS Theme: Adwaita / Adwaita Multiprocess Windows: 1/1 Fission Windows: 1/1 Enabled by default Remote Processes: [9](https://github.com/webcompat/web-bugs/issues/135920#remote-processes) Enterprise Policies: Inactive Google Location Service Key: Found Google Safebrowsing Key: Found Mozilla Location Service Key: Found Safe Mode: false Memory Size (RAM): 15.4 GB Disk Space Available: 345 GB Crash Reports for the Last 3 Days --------------------------------- Firefox Features ---------------- Name: Firefox Screenshots Version: 39.0.1 ID: screenshots@mozilla.org Name: Form Autofill Version: 1.0.1 ID: formautofill@mozilla.org Name: Picture-In-Picture Version: 1.0.0 ID: pictureinpicture@mozilla.org Name: Web Compatibility Interventions Version: 123.1.0 ID: webcompat@mozilla.org Name: WebCompat Reporter Version: 2.0.0 ID: webcompat-reporter@mozilla.org Remote Features --------------- Add an Image to PDF (with Alt Text) - Rollout: (control) Address Autofill Desktop ( Pref, Release Rollout ): (enable-address-autofill) CSV Import (Release Rollout): (enable-csv-import) Encrypted Client Hello: (rollout) MozillaAccounts toolbar button default visibility rollout: (treatment-a) PHC Rollout: (rollout) Upgrade Spotlight Rollout: (treatment) Remote Processes ---------------- Type: Web Content Count: 1 / 8 Type: Preallocated Count: 3 Type: Socket Count: 1 Type: Privileged About Count: 1 Type: Isolated Web Content Count: 1 Type: Sandboxed IPC Actor Count: 1 Type: Extension Count: 1 Add-ons ------- Name: Add-ons Search Detection Type: extension Version: 2.0.0 Enabled: true ID: addons-search-detection@mozilla.com Name: Bing Type: extension Version: 1.6 Enabled: true ID: bing@search.mozilla.org Name: DuckDuckGo Type: extension Version: 1.4 Enabled: true ID: ddg@search.mozilla.org Name: eBay Type: extension Version: 1.4 Enabled: true ID: ebay@search.mozilla.org Name: Google Type: extension Version: 1.4 Enabled: true ID: google@search.mozilla.org Name: Wikipedia (en) Type: extension Version: 1.3 Enabled: true ID: wikipedia@search.mozilla.org Name: Language: English (CA) Type: locale Version: 124.0.20240321.230221 Enabled: true ID: langpack-en-CA@firefox.mozilla.org Name: System theme — auto Type: theme Version: 1.3 Enabled: true ID: default-theme@mozilla.org Name: Dark Type: theme Version: 1.2 Enabled: false ID: firefox-compact-dark@mozilla.org Name: Firefox Alpenglow Type: theme Version: 1.4 Enabled: false ID: firefox-alpenglow@mozilla.org Name: Light Type: theme Version: 1.2 Enabled: false ID: firefox-compact-light@mozilla.org Legacy User Stylesheets ----------------------- Active: false Stylesheets: No stylesheets found Graphics -------- Features Window Device Pixel Ratios: 2 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WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context Window Protocol: wayland Desktop Environment: gnome Target Frame Rate: 60 WebGPU Default Adapter: { "navigator.gpu": null } WebGPU Fallback Adapter: { "navigator.gpu": null } GPU #1 Active: Yes Description: Mesa Intel(R) UHD Graphics 770 (ADL-S GT1) Vendor ID: 0x8086 Device ID: 0x4680 Driver Vendor: mesa/iris Driver Version: 23.3.6.0 RAM: 0 GPU #2 Active: No Vendor ID: 0x1002 Device ID: 0x73df Diagnostics AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: skia CMSOutputProfile: Empty profile data Display0: 4096x2304@120Hz scales:2.000000|2.000000 DisplayCount: 1 Font Visibility Debug Info: Fedora Unknown - ID=fedora Decision Log HW_COMPOSITING: default: available, OPENGL_COMPOSITING: default: available, WEBRENDER: default: available, WEBRENDER_COMPOSITOR: default: disabled, Disabled by default, Blocklisted; failure code FEATURE_FAILURE_DISABLED env: blocklisted, Blocklisted by gfxInfo, Blocklisted; failure code FEATURE_FAILURE_WEBRENDER_COMPOSITOR_DISABLED runtime: blocked, Cannot be enabled in release or beta, Blocklisted; failure code FEATURE_FAILURE_DISABLE_RELEASE_OR_BETA WEBRENDER_PARTIAL: default: available, WEBRENDER_SHADER_CACHE: default: disabled, Disabled by default, Blocklisted; failure code FEATURE_FAILURE_DISABLED WEBRENDER_OPTIMIZED_SHADERS: default: available, WEBRENDER_ANGLE: default: available, env: unavailable, OS not supported, Blocklisted; failure code FEATURE_FAILURE_OS_NOT_SUPPORTED WEBRENDER_DCOMP_PRESENT: default: available, user: disabled, User disabled via pref, Blocklisted; failure code FEATURE_FAILURE_DCOMP_PREF_DISABLED env: unavailable, Requires GPU process, Blocklisted; failure code FEATURE_FAILURE_NO_GPU_PROCESS runtime: unavailable, Requires ANGLE, Blocklisted; failure code FEATURE_FAILURE_DCOMP_NOT_ANGLE WEBRENDER_SCISSORED_CACHE_CLEARS: default: available, WEBGPU: default: available, runtime: blocked, WebGPU cannot be enabled in release or beta, Blocklisted; failure code WEBGPU_DISABLE_RELEASE_OR_BETA X11_EGL: default: available, DMABUF: default: available, HARDWARE_VIDEO_DECODING: default: available, runtime: unavailable, Force disabled by gfxInfo, Blocklisted; failure code FEATURE_FAILURE_VIDEO_DECODING_TEST_FAILED DMABUF_SURFACE_EXPORT: default: blocked, Blocklisted by gfxInfo, Blocklisted; failure code FEATURE_FAILURE_BROKEN_DRIVER BACKDROP_FILTER: default: available, CANVAS_RENDERER_THREAD: default: available, ACCELERATED_CANVAS2D: default: available, REMOTE_CANVAS: default: disabled, Disabled via pref, Blocklisted; failure code FEATURE_FAILURE_DISABLED env: unavailable-no-gpu-process, Disabled without GPU process, Blocklisted; failure code FEATURE_REMOTE_CANVAS_NO_GPU_PROCESS runtime: blocked, Platform not supported, Blocklisted; failure code FEATURE_REMOTE_CANVAS_NOT_WINDOWS Media ----- Audio Backend: pulse-rust Max Channels: 2 Preferred Sample Rate: 48000 Roundtrip latency (standard deviation): 96.63ms (30.74) Codec Support Information: Codec support information unavailable. Try again after playing back a media file. Output Devices Name: Group, Vendor, State, Preferred, Format, Channels, Rate, Latency Built-in Audio Analog Stereo: /devices/pci0000:00/0000:00:1f.3/sound/card1, Intel Corporation, Enabled, All, default: F32LE, support: S16LE S16BE F32LE F32BE, 2, default: 48000, support: 1 - 384000, 0 - 0 Input Devices Name: Group, Vendor, State, Preferred, Format, Channels, Rate, Latency LifeCam HD-5000 Mono: /devices/pci0000:00/0000:00:14.0/usb1/1-5/1-5.3/1-5.3:1.2/sound/card0, Microsoft Corp., Enabled, All, default: S16LE, support: S16LE S16BE F32LE F32BE, 1, default: 48000, support: 1 - 384000, 0 - 0 Monitor of Built-in Audio Analog Stereo: /devices/pci0000:00/0000:00:1f.3/sound/card1, Intel Corporation, Enabled, None, default: F32LE, support: S16LE S16BE F32LE F32BE, 2, default: 48000, support: 1 - 384000, 0 - 0 Built-in Audio Analog Stereo: /devices/pci0000:00/0000:00:1f.3/sound/card1, Intel Corporation, Unplugged, None, default: F32LE, support: S16LE S16BE F32LE F32BE, 2, default: 48000, support: 1 - 384000, 0 - 0 Enumerate database Content Decryption Modules Information Key System Name: Video Robustness, Audio Robustness, Capabilities, Clear Lead, HDCP 2.2 Compatible org.w3.clearkey: {"persistent":"optional","distinctive":"not-allowed","sessionType":"[Temporary]","scheme":"[cenc,cbcs,cbcs-1-9]","codec":{"decodingAndDecrypting":[],"decryptingOnly":["h264","aac","flac","opus","vp9","vorbis","vp8"]}}, No, No Environment Variables --------------------- MOZ_GRE_CONF: /etc/gre.d/gre64.conf MOZ_DBUS_REMOTE: 1 MOZ_ALLOW_DOWNGRADE: 1 MOZ_APP_LAUNCHER: /usr/bin/firefox DISPLAY: :0 MOZ_USE_XINPUT2: 1 MOZ_APP_REMOTINGNAME: firefox MOZ_PLUGIN_PATH: /usr/lib64/mozilla/plugins:/usr/lib64/firefox/plugins MOZ_ASSUME_USER_NS: 1 MOZ_CRASHREPORTER_EVENTS_DIRECTORY: /home/vitormuzzi/.mozilla/firefox/4g376ksb.deleteme/crashes/events MOZ_CRASHREPORTER_RESTART_ARG_1: --ProfileManager MOZ_CRASHREPORTER_RESTART_ARG_2: MOZ_CRASHREPORTER_DATA_DIRECTORY: /home/vitormuzzi/.mozilla/firefox/Crash Reports MOZ_CRASHREPORTER_PING_DIRECTORY: /home/vitormuzzi/.mozilla/firefox/Pending Pings MOZ_CRASHREPORTER_STRINGS_OVERRIDE: /usr/lib64/firefox/browser/crashreporter-override.ini MOZ_LAUNCHED_CHILD: MOZ_APP_SILENT_START: XRE_PROFILE_PATH: XRE_PROFILE_LOCAL_PATH: XRE_RESTARTED_BY_PROFILE_MANAGER: XRE_START_OFFLINE: XRE_BINARY_PATH: Experimental Features --------------------- Cookies: SameSite=None requires secure attribute (network.cookie.sameSite.noneRequiresSecure): false CSS: Masonry Layout (layout.css.grid-template-masonry-value.enabled): false Developer Tools: Service Worker debugging (devtools.debugger.features.windowless-service-workers): false Media: JPEG XL (image.jxl.enabled): false Address Bar: show results during IME composition (browser.urlbar.keepPanelOpenDuringImeComposition): false Web API: WebGPU (dom.webgpu.enabled): false WebRTC Global Mute Toggles (privacy.webrtc.globalMuteToggles): false Remote Experiments ------------------ Firefox Desktop Long-term Holdback Validation Release: delivery Important Modified Preferences ------------------------------ browser.contentblocking.category: standard browser.search.region: CA browser.startup.homepage_override.buildID: 20240325215156 browser.startup.homepage_override.mstone: 124.0.1 browser.urlbar.placeholderName: Google browser.urlbar.quicksuggest.migrationVersion: 2 browser.urlbar.quicksuggest.scenario: history doh-rollout.doneFirstRun: true doh-rollout.home-region: CA dom.forms.autocomplete.formautofill: true extensions.lastAppVersion: 124.0.1 media.gmp.storage.version.observed: 1 privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}] security.sandbox.content.tempDirSuffix: da24c2ef-04f0-45ba-aae8-7632a7521b53 services.sync.engine.addresses.available: true Important Locked Preferences ---------------------------- fission.autostart.session: true Places Database --------------- Entity: sqlite_schema Count: - 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denschub commented 7 months ago

I recommend testing the Firefox Flatpak. If it works there, then yeah, likely an issue with Fedora's specific dependencies or their buildconfig, you'd have to file a bug with them, we have no influence over what they do.

Note that profiles do auto-upgrade to a new version, but they can't downgrade. Since the Flatpak is a Firefox 125, but your main profile is still on 124, please test the Flatpak with a blank profile (or make a backup of your profile folder first, and then restore it afterwards). :)

RelicCornhusk commented 7 months ago

Hey @denschub thanks for the reply! Yeah, the Flatpak did succeed in reproducing the Vimeo video. I'll take this issue over to Bugzilla or some Fedora community forum. Thanks!

RelicCornhusk commented 7 months ago

Finally found a solution for those who may have the same problem. Installing these plugins fixed it for me. I'm addding a PR to their documentation to make this resource easier to find for people having the same issue.

denschub commented 7 months ago

I'd still file a bug. I'd consider it a blocking issue if something as basic as video playback isn't working - maybe they can consider adding these packages as a dependency to Firefox.

RelicCornhusk commented 7 months ago

Finally found a solution for those who may have the same problem. Installing these plugins fixed it for me. I'm addding a PR to their documentation to make this resource easier to find for people having the same issue.

Just one correction to this comment of mine above: what fixed the problem for me was actually installing the packages openh264 and ffmpeg-free on Fedora. There's discussion in this Bugzilla ticket for getting the Firefox rpm package maintainers to include those packages as either recommended or required dependencies.

jrmuizel commented 6 months ago

@RelicCornhusk if you try a new profile and go to the "Plugins" section of about:addons and then click "Check for update" using the gear menu by "Manage your plugins" do you get any plugins showing up?

denschub commented 6 months ago

According to https://bugzilla.redhat.com/show_bug.cgi?id=2023833#c25, there's a Fedora-specific bug that prevents OpenH264 from being installed. That might also mean that Firefox can't install or update it itself?

jrmuizel commented 6 months ago

It's not clear to me if that's referring to our OpenH264 GMP plugin or a different packaging of OpenH264 which I know Fedora has done in the past.

yzyoungx commented 6 months ago

What should I do if this situation occurs? No browser can play Vimeo.

jrmuizel commented 6 months ago

@yzyoungx can you attach a copy of your about:support?

yzyoungx commented 6 months ago

firefox.docx @jrmuizel Thank you for your reply. This is firefox support, but my Apple computer still cannot play when I open Vimeo and use Google Chrome Safari.

jrmuizel commented 6 months ago

firefox.docx @jrmuizel Thank you for your reply. This is firefox support, but my Apple computer still cannot play when I open Vimeo and use Google Chrome Safari.

I didn't realize you were on macOS. In that case this issue is likely unrelated to the problem that you're having. If vimeo doesn't work in any browser I suspect your issue is either with macOS or your hardware.

yzyoungx commented 6 months ago

@jrmuizel I used to play Vimeo normally on macOS12, but suddenly it stopped playing. I upgraded to macOS14.4.1, and I still play it normally on YouTube. There should be no hardware issues, and my computer is relatively new. macStudio Apple M1 Max.

webcompat / web-bugs

vimeo.com - video or audio doesn't play #135920