Closed RelicCornhusk closed 4 months ago
We appreciate your report but I was not able to reproduce this issue. I was able to watch videos on Vimeo as expected.
Screencast from 15.04.2024 15:09:35.webm
Tested on: • Browser / Version: Firefox Release 124.0.2 • Operating System: Linux
Suggestions: • Clear cache/data/cookies, disable Ad-blocker (if available), or create a new profile (without syncing/importing data) and check again • If there are any changes made to the default settings of the browser (e.g. in about:config), please revert to the default settings
[qa_16/2024]
Hi, @azlata. I have already tried all the above. I believe an important detail that was not included in the initial post was that I'm running Fedora Workstation 39. Are you able to test that issue on a fresh Firefox install in a Fedora 39 VM?
What I would do usually to test this kind of issue, is:
about:profiles
in the url bar.Create a new profile
.deleteme
or anything you please.Note: You can return to your old profile at any given time by accessing "about:profiles" in the address bar
If this doesn't work, can you tell us if it reproduces using Firefox Nightly?
[inv_16/2024]
Hi @azlata
Just tested on a newly-created profile and on a nightly version. Same error.
Did you sync any data when testing on the new profile? Also, can you share with us the information in the add-ons section by typing about:support in the url bar?
Thank you!
[inv_16/2024]
Hi @azlata. I didn't sync my profile or install any addons. This issue seems to be related to Fedora 39 missing some playback dependency required for Vimeo to play. Likely ffmpeg related. Should I instead take this issue to a Fedora forum?
Name | Firefox |
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124.0.1 20240325215156 fedora Mozilla/5.0 (X11; Linux x86_64; rv:124.0) Gecko/20100101 Firefox/124.0 Linux 6.7.11-200.fc39.x86_64 #1 SMP PREEMPT_DYNAMIC Wed Mar 27 16:50:39 UTC 2024 Adwaita / Adwaita 1/1 1/1 Enabled by default 9 Inactive Found Found Found false 15.4 GB 345 GB
Application Basics ------------------ Name: Firefox Version: 124.0.1 Build ID: 20240325215156 Distribution ID: fedora User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:124.0) Gecko/20100101 Firefox/124.0 OS: Linux 6.7.11-200.fc39.x86_64 #1 SMP PREEMPT_DYNAMIC Wed Mar 27 16:50:39 UTC 2024 OS Theme: Adwaita / Adwaita Multiprocess Windows: 1/1 Fission Windows: 1/1 Enabled by default Remote Processes: [9](https://github.com/webcompat/web-bugs/issues/135920#remote-processes) Enterprise Policies: Inactive Google Location Service Key: Found Google Safebrowsing Key: Found Mozilla Location Service Key: Found Safe Mode: false Memory Size (RAM): 15.4 GB Disk Space Available: 345 GB Crash Reports for the Last 3 Days --------------------------------- Firefox Features ---------------- Name: Firefox Screenshots Version: 39.0.1 ID: screenshots@mozilla.org Name: Form Autofill Version: 1.0.1 ID: formautofill@mozilla.org Name: Picture-In-Picture Version: 1.0.0 ID: pictureinpicture@mozilla.org Name: Web Compatibility Interventions Version: 123.1.0 ID: webcompat@mozilla.org Name: WebCompat Reporter Version: 2.0.0 ID: webcompat-reporter@mozilla.org Remote Features --------------- Add an Image to PDF (with Alt Text) - Rollout: (control) Address Autofill Desktop ( Pref, Release Rollout ): (enable-address-autofill) CSV Import (Release Rollout): (enable-csv-import) Encrypted Client Hello: (rollout) MozillaAccounts toolbar button default visibility rollout: (treatment-a) PHC Rollout: (rollout) Upgrade Spotlight Rollout: (treatment) Remote Processes ---------------- Type: Web Content Count: 1 / 8 Type: Preallocated Count: 3 Type: Socket Count: 1 Type: Privileged About Count: 1 Type: Isolated Web Content Count: 1 Type: Sandboxed IPC Actor Count: 1 Type: Extension Count: 1 Add-ons ------- Name: Add-ons Search Detection Type: extension Version: 2.0.0 Enabled: true ID: addons-search-detection@mozilla.com Name: Bing Type: extension Version: 1.6 Enabled: true ID: bing@search.mozilla.org Name: DuckDuckGo Type: extension Version: 1.4 Enabled: true ID: ddg@search.mozilla.org Name: eBay Type: extension Version: 1.4 Enabled: true ID: ebay@search.mozilla.org Name: Google Type: extension Version: 1.4 Enabled: true ID: google@search.mozilla.org Name: Wikipedia (en) Type: extension Version: 1.3 Enabled: true ID: wikipedia@search.mozilla.org Name: Language: English (CA) Type: locale Version: 124.0.20240321.230221 Enabled: true ID: langpack-en-CA@firefox.mozilla.org Name: System theme — auto Type: theme Version: 1.3 Enabled: true ID: default-theme@mozilla.org Name: Dark Type: theme Version: 1.2 Enabled: false ID: firefox-compact-dark@mozilla.org Name: Firefox Alpenglow Type: theme Version: 1.4 Enabled: false ID: firefox-alpenglow@mozilla.org Name: Light Type: theme Version: 1.2 Enabled: false ID: firefox-compact-light@mozilla.org Legacy User Stylesheets ----------------------- Active: false Stylesheets: No stylesheets found Graphics -------- Features Window Device Pixel Ratios: 2 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WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context Window Protocol: wayland Desktop Environment: gnome Target Frame Rate: 60 WebGPU Default Adapter: { "navigator.gpu": null } WebGPU Fallback Adapter: { "navigator.gpu": null } GPU #1 Active: Yes Description: Mesa Intel(R) UHD Graphics 770 (ADL-S GT1) Vendor ID: 0x8086 Device ID: 0x4680 Driver Vendor: mesa/iris Driver Version: 23.3.6.0 RAM: 0 GPU #2 Active: No Vendor ID: 0x1002 Device ID: 0x73df Diagnostics AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: skia CMSOutputProfile: Empty profile data Display0: 4096x2304@120Hz scales:2.000000|2.000000 DisplayCount: 1 Font Visibility Debug Info: Fedora Unknown - ID=fedora Decision Log HW_COMPOSITING: default: available, OPENGL_COMPOSITING: default: available, WEBRENDER: default: available, WEBRENDER_COMPOSITOR: default: disabled, Disabled by default, Blocklisted; failure code FEATURE_FAILURE_DISABLED env: blocklisted, Blocklisted by gfxInfo, Blocklisted; failure code FEATURE_FAILURE_WEBRENDER_COMPOSITOR_DISABLED runtime: blocked, Cannot be enabled in release or beta, Blocklisted; failure code FEATURE_FAILURE_DISABLE_RELEASE_OR_BETA WEBRENDER_PARTIAL: default: available, WEBRENDER_SHADER_CACHE: default: disabled, Disabled by default, Blocklisted; failure code FEATURE_FAILURE_DISABLED WEBRENDER_OPTIMIZED_SHADERS: default: available, WEBRENDER_ANGLE: default: available, env: unavailable, OS not supported, Blocklisted; failure code FEATURE_FAILURE_OS_NOT_SUPPORTED WEBRENDER_DCOMP_PRESENT: default: available, user: disabled, User disabled via pref, Blocklisted; failure code FEATURE_FAILURE_DCOMP_PREF_DISABLED env: unavailable, Requires GPU process, Blocklisted; failure code FEATURE_FAILURE_NO_GPU_PROCESS runtime: unavailable, Requires ANGLE, Blocklisted; failure code FEATURE_FAILURE_DCOMP_NOT_ANGLE WEBRENDER_SCISSORED_CACHE_CLEARS: default: available, WEBGPU: default: available, runtime: blocked, WebGPU cannot be enabled in release or beta, Blocklisted; failure code WEBGPU_DISABLE_RELEASE_OR_BETA X11_EGL: default: available, DMABUF: default: available, HARDWARE_VIDEO_DECODING: default: available, runtime: unavailable, Force disabled by gfxInfo, Blocklisted; failure code FEATURE_FAILURE_VIDEO_DECODING_TEST_FAILED DMABUF_SURFACE_EXPORT: default: blocked, Blocklisted by gfxInfo, Blocklisted; failure code FEATURE_FAILURE_BROKEN_DRIVER BACKDROP_FILTER: default: available, CANVAS_RENDERER_THREAD: default: available, ACCELERATED_CANVAS2D: default: available, REMOTE_CANVAS: default: disabled, Disabled via pref, Blocklisted; failure code FEATURE_FAILURE_DISABLED env: unavailable-no-gpu-process, Disabled without GPU process, Blocklisted; failure code FEATURE_REMOTE_CANVAS_NO_GPU_PROCESS runtime: blocked, Platform not supported, Blocklisted; failure code FEATURE_REMOTE_CANVAS_NOT_WINDOWS Media ----- Audio Backend: pulse-rust Max Channels: 2 Preferred Sample Rate: 48000 Roundtrip latency (standard deviation): 96.63ms (30.74) Codec Support Information: Codec support information unavailable. Try again after playing back a media file. Output Devices Name: Group, Vendor, State, Preferred, Format, Channels, Rate, Latency Built-in Audio Analog Stereo: /devices/pci0000:00/0000:00:1f.3/sound/card1, Intel Corporation, Enabled, All, default: F32LE, support: S16LE S16BE F32LE F32BE, 2, default: 48000, support: 1 - 384000, 0 - 0 Input Devices Name: Group, Vendor, State, Preferred, Format, Channels, Rate, Latency LifeCam HD-5000 Mono: /devices/pci0000:00/0000:00:14.0/usb1/1-5/1-5.3/1-5.3:1.2/sound/card0, Microsoft Corp., Enabled, All, default: S16LE, support: S16LE S16BE F32LE F32BE, 1, default: 48000, support: 1 - 384000, 0 - 0 Monitor of Built-in Audio Analog Stereo: /devices/pci0000:00/0000:00:1f.3/sound/card1, Intel Corporation, Enabled, None, default: F32LE, support: S16LE S16BE F32LE F32BE, 2, default: 48000, support: 1 - 384000, 0 - 0 Built-in Audio Analog Stereo: /devices/pci0000:00/0000:00:1f.3/sound/card1, Intel Corporation, Unplugged, None, default: F32LE, support: S16LE S16BE F32LE F32BE, 2, default: 48000, support: 1 - 384000, 0 - 0 Enumerate database Content Decryption Modules Information Key System Name: Video Robustness, Audio Robustness, Capabilities, Clear Lead, HDCP 2.2 Compatible org.w3.clearkey: {"persistent":"optional","distinctive":"not-allowed","sessionType":"[Temporary]","scheme":"[cenc,cbcs,cbcs-1-9]","codec":{"decodingAndDecrypting":[],"decryptingOnly":["h264","aac","flac","opus","vp9","vorbis","vp8"]}}, No, No Environment Variables --------------------- MOZ_GRE_CONF: /etc/gre.d/gre64.conf MOZ_DBUS_REMOTE: 1 MOZ_ALLOW_DOWNGRADE: 1 MOZ_APP_LAUNCHER: /usr/bin/firefox DISPLAY: :0 MOZ_USE_XINPUT2: 1 MOZ_APP_REMOTINGNAME: firefox MOZ_PLUGIN_PATH: /usr/lib64/mozilla/plugins:/usr/lib64/firefox/plugins MOZ_ASSUME_USER_NS: 1 MOZ_CRASHREPORTER_EVENTS_DIRECTORY: /home/vitormuzzi/.mozilla/firefox/4g376ksb.deleteme/crashes/events MOZ_CRASHREPORTER_RESTART_ARG_1: --ProfileManager MOZ_CRASHREPORTER_RESTART_ARG_2: MOZ_CRASHREPORTER_DATA_DIRECTORY: /home/vitormuzzi/.mozilla/firefox/Crash Reports MOZ_CRASHREPORTER_PING_DIRECTORY: /home/vitormuzzi/.mozilla/firefox/Pending Pings MOZ_CRASHREPORTER_STRINGS_OVERRIDE: /usr/lib64/firefox/browser/crashreporter-override.ini MOZ_LAUNCHED_CHILD: MOZ_APP_SILENT_START: XRE_PROFILE_PATH: XRE_PROFILE_LOCAL_PATH: XRE_RESTARTED_BY_PROFILE_MANAGER: XRE_START_OFFLINE: XRE_BINARY_PATH: Experimental Features --------------------- Cookies: SameSite=None requires secure attribute (network.cookie.sameSite.noneRequiresSecure): false CSS: Masonry Layout (layout.css.grid-template-masonry-value.enabled): false Developer Tools: Service Worker debugging (devtools.debugger.features.windowless-service-workers): false Media: JPEG XL (image.jxl.enabled): false Address Bar: show results during IME composition (browser.urlbar.keepPanelOpenDuringImeComposition): false Web API: WebGPU (dom.webgpu.enabled): false WebRTC Global Mute Toggles (privacy.webrtc.globalMuteToggles): false Remote Experiments ------------------ Firefox Desktop Long-term Holdback Validation Release: delivery Important Modified Preferences ------------------------------ browser.contentblocking.category: standard browser.search.region: CA browser.startup.homepage_override.buildID: 20240325215156 browser.startup.homepage_override.mstone: 124.0.1 browser.urlbar.placeholderName: Google browser.urlbar.quicksuggest.migrationVersion: 2 browser.urlbar.quicksuggest.scenario: history doh-rollout.doneFirstRun: true doh-rollout.home-region: CA dom.forms.autocomplete.formautofill: true extensions.lastAppVersion: 124.0.1 media.gmp.storage.version.observed: 1 privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}] security.sandbox.content.tempDirSuffix: da24c2ef-04f0-45ba-aae8-7632a7521b53 services.sync.engine.addresses.available: true Important Locked Preferences ---------------------------- fission.autostart.session: true Places Database --------------- Entity: sqlite_schema Count: - 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I recommend testing the Firefox Flatpak. If it works there, then yeah, likely an issue with Fedora's specific dependencies or their buildconfig, you'd have to file a bug with them, we have no influence over what they do.
Note that profiles do auto-upgrade to a new version, but they can't downgrade. Since the Flatpak is a Firefox 125, but your main profile is still on 124, please test the Flatpak with a blank profile (or make a backup of your profile folder first, and then restore it afterwards). :)
Hey @denschub thanks for the reply! Yeah, the Flatpak did succeed in reproducing the Vimeo video. I'll take this issue over to Bugzilla or some Fedora community forum. Thanks!
Finally found a solution for those who may have the same problem. Installing these plugins fixed it for me. I'm addding a PR to their documentation to make this resource easier to find for people having the same issue.
I'd still file a bug. I'd consider it a blocking issue if something as basic as video playback isn't working - maybe they can consider adding these packages as a dependency to Firefox.
Finally found a solution for those who may have the same problem. Installing these plugins fixed it for me. I'm addding a PR to their documentation to make this resource easier to find for people having the same issue.
Just one correction to this comment of mine above: what fixed the problem for me was actually installing the packages openh264
and ffmpeg-free
on Fedora. There's discussion in this Bugzilla ticket for getting the Firefox rpm package maintainers to include those packages as either recommended or required dependencies.
@RelicCornhusk if you try a new profile and go to the "Plugins" section of about:addons and then click "Check for update" using the gear menu by "Manage your plugins" do you get any plugins showing up?
According to https://bugzilla.redhat.com/show_bug.cgi?id=2023833#c25, there's a Fedora-specific bug that prevents OpenH264 from being installed. That might also mean that Firefox can't install or update it itself?
It's not clear to me if that's referring to our OpenH264 GMP plugin or a different packaging of OpenH264 which I know Fedora has done in the past.
What should I do if this situation occurs? No browser can play Vimeo.
@yzyoungx can you attach a copy of your about:support?
firefox.docx @jrmuizel Thank you for your reply. This is firefox support, but my Apple computer still cannot play when I open Vimeo and use Google Chrome Safari.
firefox.docx @jrmuizel Thank you for your reply. This is firefox support, but my Apple computer still cannot play when I open Vimeo and use Google Chrome Safari.
I didn't realize you were on macOS. In that case this issue is likely unrelated to the problem that you're having. If vimeo doesn't work in any browser I suspect your issue is either with macOS or your hardware.
@jrmuizel I used to play Vimeo normally on macOS12, but suddenly it stopped playing. I upgraded to macOS14.4.1, and I still play it normally on YouTube. There should be no hardware issues, and my computer is relatively new. macStudio Apple M1 Max.
URL: https://vimeo.com/watch-demo
Browser / Version: Firefox 124.0 Operating System: Linux Tested Another Browser: Yes Chrome
Problem type: Video or audio doesn't play Description: There is no video Steps to Reproduce: I've noticed that any Vimeo video, embedded or not, does not playback and gives me the following error: "Player error The player is having trouble. We'll have it back up and running as soon as possible.". Please note the same error does not occur on a Flatpak installation of Chrome.
Browser Configuration
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