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www.sonyliv.com - site is not usable #137669

Closed rishi-th219 closed 3 weeks ago

rishi-th219 commented 1 month ago

URL: https://www.sonyliv.com/signin

Browser / Version: Firefox 126.0 Operating System: Windows 10 Tested Another Browser: Yes Chrome

Problem type: Site is not usable Description: Page not loading correctly Steps to Reproduce: The website Sonyliv works on all chromium browsers for me but never on any gecko-based ones. It worked perfectly on Chrome, Vivaldi, Brave but won't work on firefox, waterfox, librewolf. Sign-in page won't load. Even if it sometimes does, the videos won't load.

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softvision-raul-bucata commented 1 month ago

Thanks for the report, but we are blocked due to geographical restrictions for this issue. What I would do usually to test this kind of issue, is:

  1. Type about:profiles in the url bar.
  2. Choose Create a new profile.
  3. Call it deleteme or anything you please.
  4. Then start it. (this way you will be sure that nothing is interfering, no ghost caching etc.)- make sure account sync is not performed, as the extensions will be imported in the new profile.
  5. Test.

Note: You can return to your old profile at any given time by accessing "about:profiles" in the address bar

[qa_23/2024]

softvision-raul-bucata commented 3 weeks ago

Unfortunately being unable to reproduce the issue you are experiencing, we cannot help you with it. Please leave a comment with more details, or file a new report and we will gladly investigate this further. This will be closed as Incomplete.

[inv_24/2024]

rishi-th219 commented 1 week ago

I did as you asked i.e. refreshed firefox and created a new profile and the website seems to work perfectly for now!

softvision-raul-bucata commented 1 week ago

Glad to hear that the issue has been solved .Please feel free to submit other encountered issues, as your input is highly appreciated.

[inv_27/2024]