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www.facebook.com - see bug description #137868

Closed johnwesleybarker closed 4 months ago

johnwesleybarker commented 4 months ago

URL: https://www.facebook.com/

Browser / Version: Firefox 115.0 Operating System: Mac OS X 10.13 Tested Another Browser: Yes Safari

Problem type: Something else Description: 3D images cause iMac 12,1 graphics to crash Steps to Reproduce: When scrolling through the pages on Facebook, if there's a 3D image the graphics on the iMac render the computer unusable. I have to power down using the power button and restart. The iMac is 21.5 inch Mid-2011, 2.5 GHz Intel Core i5, 16 GB 1333 MHz DDR3, ATI Radeon HD 4670 256 MB Serial Number C17GR6BSDHJF

Browser Configuration
  • None

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softvision-raul-bucata commented 4 months ago

We appreciate your report. I was not able to reproduce the issue following the steps to reproduce

Tested with:

Browser / Version: Firefox 115.11esr (64-bit) Operating System: Mac Ventura 13.1

Suggestion: Try clearing cache/data/cookies, disabling add-ons and Ad-blocker (if available) and extensions or use a clean profile, and check again? If there are any changes made to the default settings of the browser (e.g. in about:config) please revert to the default settings and try again. Also, have the required cookies been accepted for this page?

[qa_23/2024]

johnwesleybarker commented 4 months ago

Hi,

Thank you for your response and suggestions which I followed. I reset Firefox and cleared all the Data but the behaviour remain. It’s only my iMac 12,1 that this happens. I also run a MacBook Pro and MacMini and an even older iMac 7,1 and they do not have this problem.

The iMac 12,1 just freezes and the graphics start to bleed and there’s no interaction possible, besides the Power button. I can sometimes move the windows around with the mouse but that’s it. I can’t even Force Quit.

Safari does not have a problem.

John Wesley Barker On 6 Jun 2024, 16:31 +0100, softvision-raul-bucata @.***>, wrote:

We appreciate your report. I was not able to reproduce the issue following the steps to reproduce Tested with: Browser / Version: Firefox 115.11esr (64-bit) Operating System: Mac Ventura 13.1 Suggestion: Try clearing cache/data/cookies, disabling add-ons and Ad-blocker (if available) and extensions or use a clean profile, and check again? If there are any changes made to the default settings of the browser (e.g. in about:config) please revert to the default settings and try again. Also, have the required cookies been accepted for this page? [qa_23/2024] — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you authored the thread.Message ID: @.***>

softvision-raul-bucata commented 4 months ago

What I would do usually to test this kind of issue, is:

  1. Type about:profiles in the url bar.
  2. Choose Create a new profile.
  3. Call it deleteme or anything you please.
  4. Then start it. (this way you will be sure that nothing is interfering, no ghost caching etc.)- make sure account sync is not performed, as the extensions will be imported in the new profile.
  5. Test.

Note: You can return to your old profile at any given time by accessing "about:profiles" in the address bar

[inv_23/2024]

johnwesleybarker commented 4 months ago

Thank you - the Facebook / 3D content is now not causing a problem using a new profile.

Should we now conclude from this that there is a rogue Extension causing the graphics crashing with 3D images?

And if ‘yes’, how do I go about identifying which Extension it is?

John Wesley Barker On 7 Jun 2024, 10:51 +0100, softvision-raul-bucata @.***>, wrote:

What I would do usually to test this kind of issue, is:

  1. Type about:profiles in the url bar.
  2. Choose Create a new profile.
  3. Call it deleteme or anything you please.
  4. Then start it. (this way you will be sure that nothing is interfering, no ghost caching etc.)- make sure account sync is not performed, as the extensions will be imported in the new profile.
  5. Test.

Note: You can return to your old profile at any given time by accessing "about:profiles" in the address bar [inv_23/2024] — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you authored the thread.Message ID: @.***>

softvision-raul-bucata commented 4 months ago

@johnwesleybarker I would deactive the extension one by one and then test to see if that is the one causing the problem. Once the extension that causes issues is identified.

Note: Issues related to Add-ons can be reported here: https://bugzilla.mozilla.org/enter_bug.cgi?product=Toolkit&component=Add-ons%20Manager

For this project, we try to focus our effort on layouts, features or content that works as expected in one browser but not in another. Closing the issue as Non-compat.

[inv_23/2024]