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assetstore.unity.com - video or audio doesn't play #138632

Closed ThatJamGuy closed 1 week ago

ThatJamGuy commented 3 weeks ago

URL: https://assetstore.unity.com/packages/tools/terrain/polaris-3-low-poly-terrain-tool-286886

Browser / Version: Firefox 127.0 Operating System: Windows 10 Tested Another Browser: Yes Edge

Problem type: Video or audio doesn't play Description: The video or audio does not play Steps to Reproduce: Upon attempting to load the page of ANY asset on the asset store, the video refuses to play and the button to purchase/add to project is stuck in a loading phase.

The quick preview of any assets also refuse to work, with the button doing nothing.

View the screenshot Screenshot
Browser Configuration
  • None

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sv-calin commented 2 weeks ago

We appreciate your report but I was not able to reproduce this issue. After accepting the cookie banner I was able to watch the video and add the asset to the cart. Accept the cookie banner in the cookie settings and try again.

image

Tested on: • Browser / Version: Firefox Release 127 / Chrome 126.0.6478.57 • Operating System: Windows 10

Suggestions: • Clear cache/data/cookies, disable Ad-blocker (if available), or create a new profile (without syncing/importing data) and check again • If there are any changes made to the default settings of the browser (e.g. in about:config), please revert to the default settings

[qa_27/2024]

sv-calin commented 1 week ago

Closing this as worksforme since we were not able to reproduce this issue. Feel free to reopen if the issue still occurs after following the suggestions and leave a comment with more details.

[inv_28/2024]