webcompat / web-bugs

A place to report bugs on websites.
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www.facebook.com - see bug description #138653

Open johnwesleybarker opened 1 week ago

johnwesleybarker commented 1 week ago

URL: https://www.facebook.com/photo/?fbid=10161811385338169

Browser / Version: Firefox 115.0 Operating System: Mac OS X 10.13 Tested Another Browser: Yes Safari

Problem type: Something else Description: 3D Images crash iMac (21.5-inch, Mid 2011) ATI Radeon HD 4670 256 MB Steps to Reproduce: 3D images cause the computer to crash when using Firefox. I had a communication before about this and I think I've identified the cause, by using a default setting of Firefox and then adding in my extension and plugins. I found that when I disabled the Widevine Content Decryption Module provided by Google Inc the problem went away.

Browser Configuration
  • None

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sv-calin commented 4 days ago

Thanks for the report, unfortunately the cotent doesn't seem to be available:

image

Tested on: • Browser / Version: Firefox ESR 115.12 / Chrome 126.0.6478.63 • Operating System: Mac OS Sonoma 14.1.3

Suggestions: • Clear cache/data/cookies, disable Ad-blocker (if available), or use a clean profile and check again • If there are any changes made to the default settings of the browser (e.g. in about:config), please revert to the default settings

How to create a new profile:

  1. Open a new tab and type in the address bar "about:profiles".
  2. Click "Create a New Profile".
  3. Click "Continue", name your profile and then Click "Done".
  4. Head to your newly created profile and click "Launch profile in new browser".

Note: You can return to your old profile at any given time by accessing "about:profiles" in the address bar

[qa_27/2024]