ailioaie
commented
1 month ago We appreciate your report but I was not able to reproduce this issue. I was able to login as expected:
Tested on: • Browser / Version: Firefox Release 128.0 • Operating System: Windows 10
Suggestions: • Clear cache/data/cookies, disable Ad-blocker (if available), or create a new profile (without syncing/importing data) and check again • If there are any changes made to the default settings of the browser (e.g. in about:config), please revert to the default settings
[qa_29/2024]
URL: https://my.account.sony.com/sonyacct/signin/?duid=0000000700090100f1a070ece7c7388433e1bf0e162901523885aab9f59b2b92820ee795980c3c57&response_type=code&client_id=e4a62faf-4b87-4fea-8565-caaabb3ac918&scope=web%3Acore&access_type=offline&state=3317afc94550c454354e550cab2cc6bb7d4ee37489bbe68d58db6045fd9aac1c&service_entity=urn%3Aservice-entity%3Apsn&ui=pr&smcid=web%3Apdc&redirect_uri=https%3A%2F%2Fweb.np.playstation.com%2Fapi%2Fsession%2Fv1%2Fsession%3Fredirect_uri%3Dhttps%253A%252F%252Fio.playstation.com%252Fcentral%252Fauth%252Flogin%253Flocale%253Den_US%2526postSignInURL%253Dhttps%25253A%25252F%25252Fwww.playstation.com%25252Fen-us%25252Fplaystation-network%25252F%2526cancelURL%253Dhttps%25253A%25252F%25252Fwww.playstation.com%25252Fen-us%25252Fplaystation-network%25252F%26x-psn-app-ver%3D%2540sie-ppr-web-session%252Fsession%252Fv5.35.10&auth_ver=v3&error=login_required&error_code=4165&error_description=User+is+not+authenticated&no_captcha=true&cid=48194a72-4f6b-40d9-a84a-35eb9eed2acc#/signin/input/id
Browser / Version: Firefox 128.0 Operating System: Windows 10 Tested Another Browser: Yes Edge
Problem type: Something else Description: Firefox 121 fixed an issue where Firefox users could not log in to Playstation. The bug has returned with the latest Firefox update. Steps to Reproduce: Open Playstation's sign in page, enter information.
Error returned: Can't connect to the server. (18.9102817.1720824687.498c9eb)
This was previously fixed in a prior Firefox release.
Browser Configuration
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