www.ancestry.com. - see bug description

[CalgaryMark42]

URL: https://www.ancestry.com.

Browser / Version: Firefox 129.0 Operating System: Windows 10 Tested Another Browser: Yes Edge

Problem type: Something else Description: I have used older versions of Firefox on Ancestry for about 10 years. Now the screen freezes when searching for people and the whole computer freezes, requiring a re-start. Steps to Reproduce: I have used Firefox successfully for many years. About 18 months ago, I could not move around the family tree diagram on screen—the image and the computer froze, requiring a restart. I discussed this with Ancestry support, which could not help. I tried all the usual suspects—deleting cookies and cache. I tried Edge, and all functions were restored. The Firefox problem persists with newer versions

Browser Configuration

• None

From webcompat.com with ❤️

[sv-calin]

We appreciate your report but I was not able to reproduce this issue. I was able to search for people without any issues.

Tested on: • Browser / Version: Firefox Release 129 • Operating System: Windows 10

Suggestions: • Clear cache/data/cookies, disable Ad-blocker (if available), or create a new profile (without syncing/importing data) and check again • If there are any changes made to the default settings of the browser (e.g. in about:config), please revert to the default settings

How to create a new profile:

1. Open a new tab
2. Type in the address bar "about:profiles"
3. Press "Enter"
4. Click on "Create a New Profile"
5. Click "Next"
6. Name your profile
7. Click "Finish"
8. Head to your newly created profile
9. Click "Launch profile in new browser"

Note: You can return to your old profile at any given time by accessing "about:profiles" in the address bar

[qa_34/2024]

[ailioaie]

Unfortunately being unable to reproduce the issue you are experiencing, we cannot help you with it. This will be closed as Incomplete.

[inv_35/2024]