ring.com - video or audio doesn't play

[ErisKyn]

URL: https://ring.com/account/dashboard

Browser / Version: Firefox 131.0 Operating System: Windows 10 Tested Another Browser: Yes Other

Problem type: Video or audio doesn't play Description: The video or audio does not play Steps to Reproduce: In latest nightly build (131.0a1 2024-08-19), ring live video does not work. It will not play until I change the user agent to Chrome. If I try to play ring video on latest firefox developer build (130.0b7) without changing user agent to chrome, it will work just fine.

View the screenshot

Browser Configuration

• None

From webcompat.com with ❤️

[ailioaie]

We appreciate your report. Unfortunately, a special setup is required in order to test this issue.

If the reporter (or anyone else) can do a more in depth test and provide more information (console logs/errors/screenshots) regarding this issue, feel free to reopen and leave a comment (or you can send us an email with the test account credentials and we will test it on our own).

Suggestions: • Clear cache/data/cookies, disable Ad-blocker (if available), or use a clean profile and check again • If there are any changes made to the default settings of the browser (e.g. in about:config), please revert to the default settings

How to create a new profile:

1. Open a new tab
2. Type in the address bar "about:profiles"
3. Press "Enter"
4. Click on "Create a New Profile"
5. Click "Next"
6. Name your profile
7. Click "Finish"
8. Head to your newly created profile
9. Click "Launch profile in new browser"

Note: You can return to your old profile at any given time by accessing "about:profiles" in the address bar

[qa_34/2024]

[liamengland1]

Already tracked on bugzilla here https://bugzilla.mozilla.org/show_bug.cgi?id=1898579

[ailioaie]

Closing as a duplicate of https://bugzilla.mozilla.org/show_bug.cgi?id=1898579

[inv_35/2024]