webcompat / web-bugs

A place to report bugs on websites.
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twitch.tv - video or audio doesn't play #142900

Closed webcompat-bot closed 1 month ago

webcompat-bot commented 1 month ago

URL: https://twitch.tv

Browser / Version: Firefox 131.0 Operating System: Windows 10 Tested Another Browser: Yes Chrome

Problem type: Video or audio doesn't play Description: The video or audio does not play Steps to Reproduce: Massive skipping frames when watching North American 1080p Twitch VODs at 2x speed, or video pauses completely while audio still plays. Only happening on 1080p streams from North American content creators I tested (CohhCarnage and DansGaming). The random EU/JP content VODs at 2x speeds worked just fine no matter where I skipped around in the video or how quickly I did so (Nugiyen, NilausTV, mago2dgod KuchenTV). Could be a specific Twitch server issue? I tested with all addons off and same issue appeared. MSI GE66 Raider 10UG laptop with 1Gb internet. Chrome seems to handle this by intentionally skipping frames all the time with no interruptions in viewing somehow? Perhaps skipping every other frame?

Browser Configuration
  • None

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softvision-raul-bucata commented 1 month ago

We appreciate your report. I was not able to reproduce the issue following the steps to reproduce

Tested with:

Browser / Version: Firefox Release 131.0.3 (64-bit) Operating System: Windows 10 PRO x64

Suggestion: Try clearing cache/data/cookies, disabling add-ons and Ad-blocker (if available) and extensions or use a clean profile, and check again? If there are any changes made to the default settings of the browser (e.g. in about:config) please revert to the default settings and try again. Also, have the required cookies been accepted for this page?

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