us.etrade.com - site is not usable

[arekkusu42]

URL: https://us.etrade.com/home/welcome-back

Browser / Version: Firefox 130.0 Operating System: Mac OS X 10.15 Tested Another Browser: Yes Other

Problem type: Site is not usable Description: Page not loading correctly Steps to Reproduce: E*TRADE login page freezes forever, accessing c.evidon.com. This started around the same time as FF 131 release (although it still happens for me after rolling back to FF 130.0.) Possibly related to CHIPS, https://bugzilla.mozilla.org/show_bug.cgi?id=1923500

Workaround: quit and re-launch FF; page will load correctly (only once, every subsequent load freezes.)

Browser Configuration

• None

From webcompat.com with ❤️

[softvision-raul-bucata]

We appreciate your report. For this issue, unfortunately, a valid account is needed to sign in.

Having no valid sign-in credentials, we are not able to move forward with this issue. If more information is provided (test account credentials can only be provided by mail for security purposes, as the comments here are made public,/ attach logs/errors), in-depth testing can be performed, so please feel free to reopen or comment on the issue and we'll have a thorough look at it.

Suggestion: Try clearing cache/data/cookies, disabling add-ons and Ad-blocker (if available), or use a clean profile, and check again? Also, have the required cookies been accepted for this page?

[qa_43/2024]

[arekkusu42]

Please forward this issue to a tester with an E-TRADE account. Surely there is an established browser QA process for banks that does not rely on gathering user's account credentials.

Clearing FF cookies resets the login. After logging in once and logging out, the broken behavior returns. Toggling FireFox 131.0.3's "enhanced tracking protection" for this site or globally doesn't make any difference.

Same login-with-cookie process works correctly in Safari 18.0.1. Broken in recent Firefoxes. See also: https://support.mozilla.org/en-US/questions/1467963

[softvision-raul-bucata]

What I would do usually to test this kind of issue, is:

1. Type about:profiles in the url bar.
2. Choose Create a new profile.
3. Call it deleteme or anything you please.
4. Then start it. (this way you will be sure that nothing is interfering, no ghost caching etc.)- make sure account sync is not performed, as the extensions will be imported in the new profile.
5. Test.

Note: You can return to your old profile at any given time by accessing "about:profiles" in the address bar

[inv_44/2024]

[softvision-raul-bucata]

Unfortunately being unable to reproduce the issue you are experiencing, we cannot help you with it. Please leave a comment with more details, or file a new report and we will gladly investigate this further. This will be closed as Incomplete.

[inv_45/2024]