webcompat / web-bugs

A place to report bugs on websites.
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soundcloud.com - site is not usable #144267

Open 0BlackHoleX0 opened 1 week ago

0BlackHoleX0 commented 1 week ago

URL: https://soundcloud.com/discover

Browser / Version: Firefox 132.0 Operating System: Windows 10 Tested Another Browser: Yes Edge

Problem type: Site is not usable Description: Page not loading correctly Steps to Reproduce: Good morning, I returned to using firefox after a couple of years now I'm having a problem on soundcloud when I open the site it displays

Sorry! Something went wrong Is your network connection unstable or browser outdated?

the fact is that it doesn't work only on firefox so I can't even ask for support from soundcloud because until yesterday on another browser everything was fine

from what I saw it's a question of secure connection I was checking in the two icons on the left of the address bar it showed me "activate a secure connection for the site" on the padlock I tried to activate it and it went now it doesn't show me the setting anymore and it still doesn't work can you tell me something about it

on the anonymous window it works...

now I also tried to delete the cookies for soundcloud from the padlock icon and it works but when I refresh the page it continues to work and I have to repeat the same process every time

I don't know tell me how to solve this problem

View the screenshot Screenshot
Browser Configuration
  • None

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ailioaie commented 5 days ago

We appreciate your report but I was not able to reproduce this issue. I was able to load the page: Screenshot_66

Tested on: • Browser / Version: Firefox Release 132.0.2 • Operating System: Windows 10

Suggestions: • Clear cache/data/cookies, disable Ad-blocker (if available), or create a new profile (without syncing/importing data) and check again • If there are any changes made to the default settings of the browser (e.g. in about:config), please revert to the default settings

[qa_48/2024]

0BlackHoleX0 commented 5 days ago

i told you from what I saw it's a question of secure connection I was checking in the two icons on the left of the address bar it showed me "activate a secure connection for the site" on the padlock I tried to activate it and it went now it doesn't show me the setting anymore and it still doesn't work can you tell me something about it

on the anonymous window it works...

now I also tried to delete the cookies for soundcloud from the padlock icon and it works but when I refresh the page it continues to work and I have to repeat the same process every time

I don't know tell me how to solve this problem