puri.sm - video or audio doesn't play

[webcompat-bot]

URL: https://puri.sm/shop/librem-5/

Browser / Version: Firefox Mobile 61.0 Operating System: Android 8.1.0 Tested Another Browser: No

Problem type: Video or audio doesn't play Description: No compatible mine type Steps to Reproduce: Play the video

From webcompat.com with ❤️

[reinhart1010]

Affected Area:

<video controls="">
  <source src="https://videos.puri.sm/promo/l5-campaign2.mp4" type="video/mp4">
  Your browser does not support the video tag.
</video>

Video codec information:

The AAC (Audio) and H.264 (Video) codecs are supported in Firefox Android since version 24.0, but it relies on Android OS and hardware decoding (see MDN) so this might be related with the codec installed on the reported device.

While this might not be a webcompat issue (as other Android browsers also rely on the same codec), I think it's okay to inform Purism about this.

[softvision-oana-arbuzov]

Thanks for the report, I'm unable to reproduce the issue, for me the videos plays.

Tested with: Browser / Version: Firefox Mobile Nightly 61.0a1 (2018-04-12) Operating System: Google Pixel (Android 8.0.0) - 1080 x 1920 pixels (~441 ppi pixel density), Samsung Galaxy S7 Edge (Android 7.0) - 1440 x 2560 pixels (~534 ppi pixel density), Samsung Galaxy Tab S3 (Android 7) - 1536 x 2048 pixels, 4:3 ratio (~264 ppi density)

As @reinhart1010 said, it might be related to the codecs on the device. Could you also try clearing cache/data/cookies, disable Ad-blocker (if available) or use a clean profile, and try again?

@adamopenweb do you happen to have any contacts from Purism?

[adamopenweb]

I don't have any, but if someone wants to reach out: https://puri.sm/contact/ feedback@puri.sm