mobile.bet365.com - Missing live pitch preview

[lumnn]

URL: https://mobile.bet365.com Browser/Version: Firefox for Android 60 and 61 (beta) Operating System: Android

What seems to be the trouble?(Required)

• [X] Something else (Add details below)

Steps to Reproduce

1. Navigate to https://mobile.bet365.com
2. Navigate to an In Play football match
3. Pitch preview is missing

Expected Behavior: Just under the score there is a pitch with live preview of what's happening Screenshot from Brave

Actual Behavior: The score part is looking different than on screenshot above and there is no pitch animations

Changing user-agent to Chrome like value makes this website work as on "Expected behavior" screenshot. Desktop version of Firefox seems to be showing everything correctly as well. It's just a Firefox on Android that's treated differently by website owners

This is the same as #9110, but that one was closed due to incomplete report

[softvision-sergiulogigan]

Thanks, @lumnn for this complete report! Indeed, I can reproduce this as well. Looks like different version of the site are served in Chrome and Nightly 62.

Looks like this

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                        <div id="cpStatsSelection" data-displaystats="" class="StatsSelectIcon "></div>
                        <span id="cpClock" data-clockpanel="" data-displayclock="block" data-nav="none" class="clock ">24:47</span>
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            </div>
            <div class="coupon-stats icons ">
                <div id="team1IconStats" class="team one ">
                    <span class="card red ">0</span>
                    <span class="card yellow ">0</span>
                    <span class="corners ">2</span>
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                <div id="team2IconStats" class="team two ">
                    <span class="card red ">0</span>
                    <span class="card yellow ">0</span>
                    <span class="corners ">2</span>
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                <div class="ip-LiveAlertsHeaderButtons InPlayMyBetsButtonContainer Hidden ">
                    <div id="InPlayMarketsButton" class="selected Hidden ip-LiveAlertsHeaderButtons_Btn ip-LiveAlertsHeaderButtons_Selected ">Tipuri pariuri</div>
                    <a id="InPlayMyBetsButton" class="ip-LiveAlertsHeaderButtons_Btn ">Pariuri</a>
                    <div id="InPlayMyBetsCount" data-style="ipe-LiveAlertsHeaderButtons_Count" class="ip-LiveAlertsHeaderButtons_Count "></div>
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            </div>
            <div id="PlaceHolderLiveMatchAlertsMenu" class="ip-LiveAlertsMenu "></div>
        </div>
        <div id="MarketGrid" style="min-height: 437px;" class="v5 MarketGrid ipe-MarketGrid_Classification-1 ">
            <div class="ip-MobileEventView_FavouritesContainer "></div>
            <div class="ipe-Market ">
                <div class="ipe-Market_Button ipe-Market_Open ">
                    <span class="ipe-Market_ButtonText">Rezultat final</span>
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                <div class="ipe-MarketContainer ">
                    <div class="ipe-Column ipe-Column_CSSHook-Pn ipe-Column_Layout-3 ">
                        <div class="ipe-Participant ">
                            <span class="ipe-Participant_OppName">1</span>
                            <span class="ipe-Participant_OppOdds ">7.00</span>
                        </div>
                        <div class="ipe-Participant ">
                            <span class="ipe-Participant_OppName">X</span>
                            <span class="ipe-Participant_OppOdds ">4.75</span>
                        </div>
                        <div class="ipe-Participant ">
                            <span class="ipe-Participant_OppName">2</span>
                            <span class="ipe-Participant_OppOdds ">1.36</span>
                        </div>
                    </div>
                </div>
                <div class="ipe-Market_FavStar "></div>
            </div>
            <div class="ipe-Market ">
                <div class="ipe-Market_Button ipe-Market_Open ">
                    <span class="ipe-Market_ButtonText">Sansa dubla</span>
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                <div class="ipe-MarketContainer ">
                    <div class="ipe-Column ipe-Column_CSSHook-Pn ipe-Column_Layout-3 ">
                        <div class="ipe-Participant ">
                            <span class="ipe-Participant_OppName">1X</span>
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                        <div class="ipe-Participant ">
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                        <div class="ipe-Participant ">
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            <div class="ipe-Market ">
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                        <div class="ipe-Participant ">
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                        <div class="ipe-Participant ">
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                            <span class="ipe-Participant_OppOdds ">1.16</span>
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                <div class="ipe-Market_FavStar "></div>
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            <div class="ipe-Market ">
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                        <div class="ipe-Participant ">
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                        <div class="ipe-Participant ">
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            <div class="ipe-Market ">
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                        <div class="ipe-Participant ">
                            <span class="ipe-Participant_OppName">Sub  3.5</span>
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                    </div>
                </div>
                <div class="ipe-Market_FavStar "></div>
            </div>
            <div class="ipe-Market ">
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                        <div class="ipe-Participant ">
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                        <div class="ipe-Participant ">
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                <div class="ipe-Market_FavStar "></div>
            </div>
            <div class="ipe-Market ">
                <div class="ipe-Market_Button ">
                    <span class="ipe-Market_ButtonText">Handicap asiatic (0-1)</span>
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                <div class="ipe-Market_FavStar "></div>
            </div>
            <div class="ipe-Market ">
                <div class="ipe-Market_Button ">
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                </div>
                <div class="ipe-Market_FavStar "></div>
            </div>
            <div class="ipe-Market ">
                <div class="ipe-Market_Button ">
                    <span class="ipe-Market_ButtonText">Repriza 1 - Handicap asiatic (0-1)</span>
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                <div class="ipe-Market_FavStar "></div>
            </div>
            <div class="ipe-Market ">
                <div class="ipe-Market_Button ">
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                </div>
                <div class="ipe-Market_FavStar "></div>
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            <div class="ipe-Market ">
                <div class="ipe-Market_Button ">
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                <div class="ipe-Market_FavStar "></div>
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            <div class="ipe-Market ">
                <div class="ipe-Market_Button ">
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                <div class="ipe-Market_FavStar "></div>
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            <div class="ipe-Market ">
                <div class="ipe-Market_Button ">
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                <div class="ipe-Market_FavStar "></div>
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            <div class="ipe-Market ">
                <div class="ipe-Market_Button ">
                    <span class="ipe-Market_ButtonText">Handicap - 3 optiuni</span>
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                <div class="ipe-Market_FavStar "></div>
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            <div class="ipe-Market ">
                <div class="ipe-Market_Button ipe-Market_Open ">
                    <span class="ipe-Market_ButtonText">Egal - Pariul se ramburseaza</span>
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                <div class="ipe-MarketContainer ">
                    <div class="ipe-Column ipe-Column_CSSHook-Pn ipe-Column_Layout-1 ">
                        <div class="ipe-Participant ">
                            <span class="ipe-Participant_OppName">Avondale U20</span>
                            <span class="ipe-Participant_OppOdds ">5.50</span>
                        </div>
                        <div class="ipe-Participant ">
                            <span class="ipe-Participant_OppName">Heidelberg Utd U20</span>
                            <span class="ipe-Participant_OppOdds ">1.12</span>
                        </div>
                    </div>
                </div>
                <div class="ipe-Market_FavStar "></div>
            </div>
            <div class="ipe-Market ">
                <div class="ipe-Market_Button ">
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                </div>
                <div class="ipe-Market_FavStar "></div>
            </div>
            <div class="ipe-Market ">
                <div class="ipe-Market_Button ">
                    <span class="ipe-Market_ButtonText">Numar goluri - Par/ Impar</span>
                </div>
                <div class="ipe-Market_FavStar "></div>
            </div>
            <div class="ipe-Market ">
                <div class="ipe-Market_Button ">
                    <span class="ipe-Market_ButtonText">Sa castige repriza 2</span>
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                <div class="ipe-Market_FavStar "></div>
            </div>
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is missing some children, like <div class="ml1-MatchLiveSoccerModule_PitchContainer ">

[karlcow]

Thanks @lumnn for the detailed report. This is very helpful.

ip-MobileEventView_MediaWrapper-1 is hidden and empty in Firefox.

<div class="ip-MobileEventView_MediaWrapper ip-MobileEventView_MediaWrapper-1 Hidden "></div>

The DOM is prepared in advanced and then injected through a commit action.

These are the two modules at play. https://mobile.bet365.com/SportsUI/gen5base/min/88/gen5base.min.js https://mobile.bet365.com/SportsUI/InPlayModule/min/118/InPlayModule.min.js

I haven't found yet which useragent sniffing (there are a couple) is triggering one path or the other. There are checks for hls, fullscreen, flash, etc.

[karlcow]

when faking the user agent to be Chrome on Firefox we get the live preview.

I think we could tell them that whichever user agent detection they do against firefox is not needed.

And this is the proof.

[adamopenweb]

Reaching out to them via support-eng@customerservices365.com

[adamopenweb]

They were unable to reproduce the issue, but it still exists. Providing more information.

[adamopenweb]

They are not willing to fix this issue:

Upon further review of the query you have bought to our attention, Mozillia Firefox via Mobile is an unsupported browser. As this is the case this explains the issues you are mentioning below.

The site is ranked 209 Global and 23 in Brazil. We should consider adding a user agent override.

[adamopenweb]

Reported to Bugzilla: https://bugzilla.mozilla.org/show_bug.cgi?id=1476436

I'm going to close this as WONTFIX for now. Please track the Bugzilla report for progress on a user agent override to this site.