demo.bitmovin.com - video or audio doesn't play

[webcompat-bot]

URL: https://demo.bitmovin.com/public/firefox/av1/

Browser / Version: Firefox 63.0 Operating System: Windows 10 Tested Another Browser: Yes

Problem type: Video or audio doesn't play Description: Video or audio doesn't play Steps to Reproduce:

Browser Configuration

• mixed active content blocked: false
• buildID: 20180815100249
• tracking content blocked: false
• gfx.webrender.blob-images: true
• gfx.webrender.all: false
• mixed passive content blocked: false
• gfx.webrender.enabled: false
• image.mem.shared: true
• channel: nightly

From webcompat.com with ❤️

[adamopenweb]

Didn't work for me when enabling the AV1 pref, but I didn't try restarting the browser.

[softvision-oana-arbuzov]

Thanks for the report, I was able to reproduce the issue. Even after enabling the pref and restarting the browser the video still did not play.

Console:

Adaptive Video Streaming Service by www.bitmovin.com bitmovinplayer.js:11:331306
Player Version 7.3.0-b7 bitmovinplayer.js:11:331306
Object { timestamp: 1534409782934, code: 1013, message: "Unsupported stream type", type: "onError" }
bitmovinplayer.js:11:584551
SetupError(1013) - Unsupported stream type bitmovinplayer.js:11:330999
Error while creating bitmovin player instance av1:264:5
Adaptive Video Streaming Service by www.bitmovin.com bitmovinplayer.js:11:331306
Player Version 7.3.0-b7 bitmovinplayer.js:11:331306
unreachable code after return statement[Learn More]
js:69:1217
Invalid URI. Load of media resource  failed. av1

Moving to Needsdiagnosis for further investigation.

[nils-ohlmeier]

The reason this is not working any more is that the video in the demo is encoded in a non-final form of the AV1 codec. Firefox 63 now has the final AV1 codec in it, thus it can't decode the demo video any more. BitMovin AFAIK is currently re-encoding the demo video in the final AV1 format. I assume it will start working again soon.

[adamopenweb]

Thanks @nils-ohlmeier.

Since they have been contacted and a fix is in the works, I think we should close this report. Please reopen if the demo doesn't work in the near future.