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webcompat / web-bugs

A place to report bugs on websites.
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www.raiplay.it - video or audio doesn't play #18592

Closed webcompat-bot closed 6 years ago

webcompat-bot commented 6 years ago

URL: https://www.raiplay.it/dirette/rai4

Browser / Version: Firefox Mobile 63.0 Operating System: Android 8.0.0 Tested Another Browser: Unknown

Problem type: Video or audio doesn't play Description: the audio doesn't play Steps to Reproduce:

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softvision-sergiulogigan commented 6 years ago

This only works if a Italian VPN connection is used,

Looks like this is where the issue is:

<div class="Player flex-video widescreen" data-video-url="http://mediapolis.rai.it/relinker/relinkerServlet.htm?cont=746966" data-video-title="Rai 4" data-video-live="true" data-video-subtitles="" data-video-bsp="rpl_rtv_streaming_live^rtv_streaming_live_rai4^live" data-video-fmt="" data-video-banner300x250="rpl_rtv_live^rtv_live_rai4_medium_box^300x250" data-video-hl="" data-streamtype="live" data-editore="Rai 4" data-canale="Rai 4" data-uniquename="ContentItem-8d3c51b1-190e-409e-a15d-5281376c2905" data-tipologia="live"></div>

It happens both on Mobile and Desktop.

softvision-sergiulogigan commented 6 years ago

The issue is indeed reproducible but this is likely related to be a Symantec distrust issue. See this blog post: https://blog.nightly.mozilla.org/2018/08/14/symantec-distrust-in-firefox-nightly-63/ for more info, as well as bug 1484006 for all of the changes in Firefox.

Suggestion: There's also a preference you can change in about:config security.pki.distrust_ca_policyset from 2 to 1. I just tested and the site works as expected with this pref flipped.

This is as expected, thus closing the issue as a duplicate of #1484006