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www.amazon.com - video or audio doesn't play #21177

Closed webcompat-bot closed 5 years ago

webcompat-bot commented 5 years ago

URL: https://www.amazon.com/gp/product/B003G8Y4QO?autoplay=1&ref=dvm_us_api_cs_hud_pa_GWRD-singleCW&pf_rd_p=1a100888-c149-498f-bef8-69f8d2543f43&pf_rd_r=Q6KCPH4K37ZQ06C6ZAMV

Browser / Version: Firefox 65.0 Operating System: Windows 10 Tested Another Browser: Yes

Problem type: Video or audio doesn't play Description: Says "Video unavailable" Steps to Reproduce: I used to be able to watch Amazon Prime Videos a couple of builds back but now get "Video unavailable". I have to open Chrome to watch. Screenshot Description

Browser Configuration
  • mixed active content blocked: false
  • image.mem.shared: true
  • buildID: 20181110220227
  • tracking content blocked: false
  • gfx.webrender.blob-images: true
  • hasTouchScreen: false
  • mixed passive content blocked: false
  • gfx.webrender.enabled: false
  • gfx.webrender.all: false
  • channel: nightly

Console Messages:

[u'[console.log(***Error***: TypeError: inputs[i] is undefined; can\'t access its "type" property) moz-extension://45edf334-e282-4773-a7de-d2e349f0d05b/smtpof.js:21:3]', u'[JavaScript Error: "TypeError: document.head is null; can\'t access its "appendChild" property" {file: "moz-extension://72485fa2-334c-44be-8cb7-fda238cd34a3/js/inject.js" line: 133}]\ninject@moz-extension://72485fa2-334c-44be-8cb7-fda238cd34a3/js/inject.js:133:3\n@moz-extension://72485fa2-334c-44be-8cb7-fda238cd34a3/js/inject.js:1:11\n', u'[JavaScript Warning: "The resource at https://odr.mookie1.com/t/v2?tagid=V2_393725&AMAZON_REGION_SPECIFIC_ENDPOINT=s.amazon-adsystem.com&src.visitorID=C80xx2CxSx6_GCa2AX2klA was blocked because content blocking is enabled." {file: "https://www.amazon.com/gp/product/B003G8Y4QO?autoplay=1&ref=dvm_us_api_cs_hud_pa_GWRD-singleCW&pf_rd_p=1a100888-c149-498f-bef8-69f8d2543f43&pf_rd_r=Q6KCPH4K37ZQ06C6ZAMV" line: 0}]', u'[JavaScript Warning: "The resource at https://sync.search.spotxchange.com/partner?adv_id=7922&redir=https://s.amazon-adsystem.com/ecm3?ex%3Dspotx.com%26id%3D%24SPOTX_USER_ID was blocked because content blocking is enabled." {file: "https://www.amazon.com/gp/product/B003G8Y4QO?autoplay=1&ref=dvm_us_api_cs_hud_pa_GWRD-singleCW&pf_rd_p=1a100888-c149-498f-bef8-69f8d2543f43&pf_rd_r=Q6KCPH4K37ZQ06C6ZAMV" line: 0}]', u'[JavaScript Warning: "The resource at https://c1.adform.net/serving/cookie/match?party=1153&redirect_url=https%3A%2F%2Fs.amazon-adsystem.com%2Fecm3%3Fex%3Dadform.net%26id%3D%24%7BUUID%7D was blocked because content blocking is enabled." {file: "https://www.amazon.com/gp/product/B003G8Y4QO?autoplay=1&ref=dvm_us_api_cs_hud_pa_GWRD-singleCW&pf_rd_p=1a100888-c149-498f-bef8-69f8d2543f43&pf_rd_r=Q6KCPH4K37ZQ06C6ZAMV" line: 0}]', u'[JavaScript Warning: "The resource at https://sync.1rx.io/usersync2/rmpssp?sub=amazon&redir=https%3A%2F%2Fs.amazon-adsystem.com%2Fecm3%3Fid%3D%5BRX_UUID%5D%26ex%3Drhythmone.com was blocked because content blocking is enabled." {file: "https://www.amazon.com/gp/product/B003G8Y4QO?autoplay=1&ref=dvm_us_api_cs_hud_pa_GWRD-singleCW&pf_rd_p=1a100888-c149-498f-bef8-69f8d2543f43&pf_rd_r=Q6KCPH4K37ZQ06C6ZAMV" line: 0}]', u'[JavaScript Warning: "The resource at https://usermatch.krxd.net/um/v2?partner=amzn was blocked because content blocking is enabled." {file: "https://www.amazon.com/gp/product/B003G8Y4QO?autoplay=1&ref=dvm_us_api_cs_hud_pa_GWRD-singleCW&pf_rd_p=1a100888-c149-498f-bef8-69f8d2543f43&pf_rd_r=Q6KCPH4K37ZQ06C6ZAMV" line: 0}]', u'[JavaScript Warning: "The resource at https://us-u.openx.net/w/1.0/cm?id=e818ca1e-0c23-caa8-0dd3-096b0ada08b7&r=https%3A%2F%2Fs.amazon-adsystem.com%2Fecm3%3Fex%3Dopenx.com%26id%3D was blocked because content blocking is enabled." {file: "https://www.amazon.com/gp/product/B003G8Y4QO?autoplay=1&ref=dvm_us_api_cs_hud_pa_GWRD-singleCW&pf_rd_p=1a100888-c149-498f-bef8-69f8d2543f43&pf_rd_r=Q6KCPH4K37ZQ06C6ZAMV" line: 0}]', u'[JavaScript Warning: "The resource at https://pixel.advertising.com/ups/56466/sync?redir=true&_origin=1 was blocked because content blocking is enabled." {file: "https://www.amazon.com/gp/product/B003G8Y4QO?autoplay=1&ref=dvm_us_api_cs_hud_pa_GWRD-singleCW&pf_rd_p=1a100888-c149-498f-bef8-69f8d2543f43&pf_rd_r=Q6KCPH4K37ZQ06C6ZAMV" line: 0}]', u'[JavaScript Warning: "The resource at https://cms.analytics.yahoo.com/cms?partner_id=AMAZON&ex=gemini was blocked because content blocking is enabled." {file: "https://www.amazon.com/gp/product/B003G8Y4QO?autoplay=1&ref=dvm_us_api_cs_hud_pa_GWRD-singleCW&pf_rd_p=1a100888-c149-498f-bef8-69f8d2543f43&pf_rd_r=Q6KCPH4K37ZQ06C6ZAMV" line: 0}]', u'[JavaScript Warning: "The resource at https://www.facebook.com/fr/r.php?p=558293300959460&e=R5AJ9M-TT2OCzkmCjk3xqg&r=https%3A%2F%2Fs.amazon-adsystem.com%2Fecm3%3Fex%3Dfbca%26id%3DR5AJ9M-TT2OCzkmCjk3xqg&s=1541906523&h=S1ZaYVhzdXRwalBSMWVMZyZLT9YDLWmX7nTcPKsfaC2molcg was blocked because content blocking is enabled." {file: "https://www.amazon.com/gp/product/B003G8Y4QO?autoplay=1&ref=dvm_us_api_cs_hud_pa_GWRD-singleCW&pf_rd_p=1a100888-c149-498f-bef8-69f8d2543f43&pf_rd_r=Q6KCPH4K37ZQ06C6ZAMV" line: 0}]', u'[JavaScript Warning: "The resource at https://analytics.twitter.com/i/adsct?p_id=985&p_user_id=9V0kTVVuSPe533ArFDt7Ow&twitter_redir=https%3A%2F%2Fs.amazon-adsystem.com%2Fecm3%3Fex%3Dtwca%26id%3D9V0kTVVuSPe533ArFDt7Ow%26 was blocked because content blocking is enabled." {file: "https://www.amazon.com/gp/product/B003G8Y4QO?autoplay=1&ref=dvm_us_api_cs_hud_pa_GWRD-singleCW&pf_rd_p=1a100888-c149-498f-bef8-69f8d2543f43&pf_rd_r=Q6KCPH4K37ZQ06C6ZAMV" line: 0}]', u'[JavaScript Warning: "The resource at https://image5.pubmatic.com/AdServer/usersync/usersync.html?predirect=https%3A%2F%2Fs.amazon-adsystem.com%2Fecm3%3Fid%3DPM_UID%26ex%3Dpubmatic.com&userIdMacro=PM_UID was blocked because content blocking is enabled." {file: "https://www.amazon.com/gp/product/B003G8Y4QO?autoplay=1&ref=dvm_us_api_cs_hud_pa_GWRD-singleCW&pf_rd_p=1a100888-c149-498f-bef8-69f8d2543f43&pf_rd_r=Q6KCPH4K37ZQ06C6ZAMV" line: 0}]', u'[JavaScript Warning: "The resource at https://dpm.demdex.net/ibs:dpid=139200&dpuuid=Q8DIqm60RBWyZPN2nq2P8Q&redir=https%3A%2F%2Fs.amazon-adsystem.com%2Fecm3%3Fex%3Dadobe.com%26id%3D%24%7BDD_UUID%7D was blocked because content blocking is enabled." {file: "https://www.amazon.com/gp/product/B003G8Y4QO?autoplay=1&ref=dvm_us_api_cs_hud_pa_GWRD-singleCW&pf_rd_p=1a100888-c149-498f-bef8-69f8d2543f43&pf_rd_r=Q6KCPH4K37ZQ06C6ZAMV" line: 0}]', u'[JavaScript Warning: "The resource at https://trc.taboola.com/sg/amazon-a9-network/1/rtb was blocked because content blocking is enabled." {file: "https://www.amazon.com/gp/product/B003G8Y4QO?autoplay=1&ref=dvm_us_api_cs_hud_pa_GWRD-singleCW&pf_rd_p=1a100888-c149-498f-bef8-69f8d2543f43&pf_rd_r=Q6KCPH4K37ZQ06C6ZAMV" line: 0}]', u'[JavaScript Error: "AbortError: The operation was aborted. "]', u'[JavaScript Error: "AbortError: The operation was aborted. "]', u'[JavaScript Error: "AbortError: The operation was aborted. "]', u'[JavaScript Error: "AbortError: The operation was aborted. "]', u'[JavaScript Warning: "Media resource blob:https://www.amazon.com/c082d097-d9f0-4367-bef0-5dacbbb38a96 could not be decoded." {file: "https://www.amazon.com/gp/product/B003G8Y4QO?autoplay=1&ref=dvm_us_api_cs_hud_pa_GWRD-singleCW&pf_rd_p=1a100888-c149-498f-bef8-69f8d2543f43&pf_rd_r=Q6KCPH4K37ZQ06C6ZAMV" line: 0}]', u'[JavaScript Warning: "Error: This error message will be blank when privacy.resistFingerprinting = true.  If it is really necessary, please add it to the whitelist in MediaError::GetMessage: NS_ERROR_DOM_MEDIA_FATAL_ERR (0x806e0005) - virtual ipc::IPCResult __cdecl mozilla::gmp::ChromiumCDMParent::RecvDecodeFailed(const uint32_t &): ChromiumCDMParent::RecvDecodeFailed" {file: "blob:https://www.amazon.com/a0f86c84-63ee-43e7-a9f4-697854a62fad" line: 42}]', u'[JavaScript Warning: "Media resource blob:https://www.amazon.com/c082d097-d9f0-4367-bef0-5dacbbb38a96 could not be decoded, error: Error Code: NS_ERROR_DOM_MEDIA_FATAL_ERR (0x806e0005)\nDetails: virtual ipc::IPCResult __cdecl mozilla::gmp::ChromiumCDMParent::RecvDecodeFailed(const uint32_t &): ChromiumCDMParent::RecvDecodeFailed" {file: "https://www.amazon.com/gp/product/B003G8Y4QO?autoplay=1&ref=dvm_us_api_cs_hud_pa_GWRD-singleCW&pf_rd_p=1a100888-c149-498f-bef8-69f8d2543f43&pf_rd_r=Q6KCPH4K37ZQ06C6ZAMV" line: 0}]', u'[JavaScript Error: "TypeError: The expression cannot be converted to return the specified type." {file: "blob:https://www.amazon.com/a0f86c84-63ee-43e7-a9f4-697854a62fad" line: 3}]']

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softvision-oana-arbuzov commented 5 years ago

Thanks for the report, unfortunately Amazon "PrimeVideo" is a paid service.

Reporter update Firefox to latest version. Could you also try clearing cache/data/cookies, disable Ad-blocker (if available), disable Tracking protection (if active) or use a clean profile (about:profiles), and check again? If possible could you add here the error you get in the console (Inspect>Console tab)?

Having no "PrimeVideo" subscription I will close the issue as Incomplete. If the reporter (or anyone else) can provide more information, please feel free to reopen or comment on the issue, and we'll have a thorough look on it."