www.worldrugby.org - video doesn't play

[bslassey]

URL: http://www.worldrugby.org/sevens-series/where-can-i-watch Browser / Version: Firefox Mobile 47.0 Operating System: Android 6.0.1 Problem type: Video doesn't play

Steps to Reproduce 1) Navigate to: http://www.worldrugby.org/sevens-series/where-can-i-watch 2) click the play button on the video

Expected Behavior: video posts

Actual Behavior: "no format matches" / "none of the requested formats were available"

[karlcow]

@bslassey Thanks for the report.

1. This is working on Firefox desktop with fx android ua.
2. On Android, the player has a broken style, but the video is starting too. The play button on the left bottom side is not working, but the big green button on top is working.

@bslassey Does it still happen for you

[bslassey]

The matches are no longer live

[karlcow]

(edited the username) @bslassey does that mean the bug is resolved or still exist? Or we missed the opportunity to experience what you did?

Or is there something else we should do.

[blassey]

@karlcow I think you were trying to reply to bslassey but you reached me instead.

[karlcow]

ooops sorry about that. @bslassey ^^^ comment above.

[bslassey]

I think we missed the opportunity for the Vancouver games. The next stop in the series is April 8-10 in Hong Kong, so I'll set a reminder to test the feed then. On Mar 17, 2016 9:20 PM, "karl" notifications@github.com wrote:

ooops sorry about that. @bslassey https://github.com/bslassey ^^^ comment above.

— You are receiving this because you were mentioned. Reply to this email directly or view it on GitHub https://github.com/webcompat/web-bugs/issues/2351#issuecomment-198152024

[karlcow]

ok thanks So needs Diagnosis on April 8-10. Thanks

[hallvors]

@bslassey I guess we missed April 8-10 - when is next game?

[bslassey]

The next event is in Paris May 13-15

[hallvors]

/me sets a reminder :)

[hallvors]

I'm seeing a video on the page now (although I don't think it's a live stream, if that was the problem - still early in the morning). It does play in Firefox on Android, but we have some issues:

1) There is a grey, spinning "loading" animation that overlays the video. It's just a small circle with a transparent background but still distracting. This doesn't happen on desktop or in Chrome Android

2) While the big, green "Play" which overlays the video works, there's a grey strip below with some UI (play, mute/volume, progress bar, fullscreen) - none of this works at all. You can't mute or fullscreen the video, and the progress bar never moves.

[hallvors]

@bslassey is that the video we need to test or do we need to wait until a match is in progress?

[bslassey]

It's the live video that's broken and still broken today (London sevens). This is the last tournament of the year, so the last chance to diagnose until next January.

[hallvors]

We'll have to get back to this in January, then. Might be useful to have a separate bug on the "loading" animation that never goes away on the videos that do play. Do you see that problem, @bslassey ?

[miketaylr]

I'm 99.99% sure this is an HLS related bug. I get 7 matches for m3u8 in this code that comes from https://www.theplatform.com/ (some Comcast video streaming thing):

<script>
$( document ).ready(function(){ 
window.PULSE.CLIENT.PDK.addPlayer('scopeLqz47ARaV7se','#video-Lqz47ARaV7se',{});
});
</script>

curl http://pdk.theplatform.com/current/pdk/js/app/15D7B7A1C358C1F31DDA7A3C96EA1F69.cache.js | grep m3u8

[miketaylr]

I think we should close this and make sacrifices to whatever deity it takes to fix https://bugzilla.mozilla.org/show_bug.cgi?id=941351.