www.cbs.com - video or audio doesn't play

[webcompat-bot]

URL: https://www.cbs.com/shows/ncis-new-orleans/video/_M_unbWqoe2MMitcFWiWGDX38MXNt44o/ncis-new-orleans-in-plain-sight/

Browser / Version: Firefox 67.0 Operating System: Windows 8.1 Tested Another Browser: Yes

Problem type: Video or audio doesn't play Description: PAGE WILL NOT LOAD on CBS for any show Steps to Reproduce:

Browser Configuration

• mixed active content blocked: false
• image.mem.shared: true
• buildID: 20190404130536
• tracking content blocked: false
• gfx.webrender.blob-images: true
• hasTouchScreen: false
• mixed passive content blocked: false
• gfx.webrender.enabled: false
• gfx.webrender.all: false
• channel: beta

Console Messages:

[u'[JavaScript Error: "NS_ERROR_FILE_NOT_FOUND: " {file: "https://www.cbs.com/assets/build/js/show/videoBottom-5797636c47.min.js" line: 1}]\nSetTracking@https://www.cbs.com/assets/build/js/show/videoBottom-5797636c47.min.js:1:113072\n@https://www.cbs.com/shows/ncis-new-orleans/video/_M_unbWqoe2MMitcFWiWGDX38MXNt44o/ncis-new-orleans-in-plain-sight/:1536:34\n', u'[console.error(Error during ads rendering: TypeError: utag_data is undefined) https://www.cbs.com/shows/ncis-new-orleans/video/_M_unbWqoe2MMitcFWiWGDX38MXNt44o/ncis-new-orleans-in-plain-sight/:1568:17]', u'[JavaScript Error: "NS_ERROR_FILE_NOT_FOUND: " {file: "https://static.vilynx.com/gallery/vpg.4.11.1.min.js" line: 1}]\nvalue@https://static.vilynx.com/gallery/vpg.4.11.1.min.js:1:6121\nBootstrap@https://static.vilynx.com/gallery/vpg.4.11.1.min.js:1:5104\n[4]<@https://static.vilynx.com/gallery/vpg.4.11.1.min.js:1:9631\nr@https://static.vilynx.com/gallery/vpg.4.11.1.min.js:1:254\ne@https://static.vilynx.com/gallery/vpg.4.11.1.min.js:1:421\n@https://static.vilynx.com/gallery/vpg.4.11.1.min.js:1:438\n', u'[JavaScript Error: "NS_ERROR_FILE_NOT_FOUND: " {file: "https://www.cbs.com/assets/build/js/evidonBundle-7fe9d0ffb0.min.js" line: 1}]\n115/

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[cipriansv]

Thanks for the report, but I'm not able to reproduce the issue. I accessed the link and the page loaded with no issues as presented in the image below.

Tested with: Browser / Version: Firefox Nightly 68.0a1 (2019-04-14) Operating System: Windows 10 Pro

Reporter, could you please update to the latest Firefox version, and give it another try? Also, could you try clearing cache/data/cookies, disable Ad-blocker (if available), or use a clean profile (about:profiles), and check again?

[lock[bot]]

This issue has been automatically locked since there has not been any recent activity after it was closed. Please open a new issue at https://webcompat.com/issues/new if you are experiencing a similar problem.