www.viu.com - video or audio doesn't play

[webcompat-bot]

URL: https://www.viu.com/ott/id/id/all/video-korean-sports-tv_shows-weightlifting_fairy_kim_bok_joo_episode_12-1142925524?containerId=playlist-24031360

Browser / Version: Firefox 67.0 Operating System: Windows 10 Tested Another Browser: Yes

Problem type: Video or audio doesn't play Description: the video doesn't play Steps to Reproduce: the video doesn't play, i can hear only the sound. the viedo doesn't play, but the screen popped opticks whatever idk what it is

Browser Configuration

• mixed active content blocked: false
• image.mem.shared: true
• buildID: 20190418160535
• tracking content blocked: false
• gfx.webrender.blob-images: true
• hasTouchScreen: false
• mixed passive content blocked: false
• gfx.webrender.enabled: false
• gfx.webrender.all: false
• channel: beta

Console Messages:

[u'[JavaScript Warning: "Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end users experience. For more help http://xhr.spec.whatwg.org/" {file: "https://www.viu.com/ott/id/id/all/video-korean-sports-tv_shows-weightlifting_fairy_kim_bok_joo_episode_12-1142925524?containerId=playlist-24031360" line: 20}]', u'[JavaScript Warning: "The script from https://ssl.p.jwpcdn.com/player/plugins/vast/v/8.3.3/vast.js was loaded even though its MIME type (text/plain) is not a valid JavaScript MIME type." {file: "https://www.viu.com/ott/id/id/all/video-korean-sports-tv_shows-weightlifting_fairy_kim_bok_joo_episode_12-1142925524?containerId=playlist-24031360" line: 0}]', u'[JavaScript Warning: "The script from https://ssl.p.jwpcdn.com/player/v/8.3.0/jwpsrv.js was loaded even though its MIME type (text/plain) is not a valid JavaScript MIME type." {file: "https://www.viu.com/ott/id/id/all/video-korean-sports-tv_shows-weightlifting_fairy_kim_bok_joo_episode_12-1142925524?containerId=playlist-24031360" line: 0}]', u'[JavaScript Warning: "The script from https://ssl.p.jwpcdn.com/player/plugins/related/v/6.2.3/related.js was loaded even though its MIME type (text/plain) is not a valid JavaScript MIME type." {file: "https://www.viu.com/ott/id/id/all/video-korean-sports-tv_shows-weightlifting_fairy_kim_bok_joo_episode_12-1142925524?containerId=playlist-24031360" line: 0}]', u'[JavaScript Warning: "Autoplay is only allowed when approved by the user, the site is activated by the user, or media is muted." {file: "https://ssl.p.jwpcdn.com/player/v/8.3.0/jwplayer.core.controls.js" line: 10}]']

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[cipriansv]

Thanks for the report, but I'm not able to reproduce the issue. I was able to play a video from the mentioned site as presented in the image below.

Tested with: Browser / Version: Firefox Nightly 68.0a1 (2019-04-29) Operating System: Windows 10 Pro

Reporter, could you please update to the latest Firefox version, and give it another try? Also, could you try clearing cache/data/cookies, disable Ad-blocker (if available), or use a clean profile (about:profiles), and check again?

[lock[bot]]

This issue has been automatically locked since there has not been any recent activity after it was closed. Please open a new issue at https://webcompat.com/issues/new if you are experiencing a similar problem.