www.amazon.com - Firefox is not supported in Amazon Live

[past]

URL: https://www.amazon.com/live/

Browser / Version: Firefox 70.0 Operating System: Mac OS X 10.14 Tested Another Browser: Yes

Problem type: Site is not usable Description: Firefox is not supported in Amazon Live Steps to Reproduce: The screenshot is self-explanatory. The same behavior occurs in Developer Edition and release. Chrome works fine.

Browser Configuration

• mixed active content blocked: false
• image.mem.shared: true
• buildID: 20190715094048
• tracking content blocked: false
• gfx.webrender.blob-images: true
• hasTouchScreen: false
• mixed passive content blocked: false
• gfx.webrender.enabled: false
• gfx.webrender.all: true
• channel: nightly

Console Messages:

[u'[JavaScript Warning: "Ignoring unsupported entryTypes: paint." {file: "https://www.amazon.com/live/" line: 2478}]', u'[JavaScript Warning: "No valid entryTypes; aborting registration." {file: "https://www.amazon.com/live/" line: 2478}]', u'[console.warn(No elements found with vendor data for the product feature.) moz-extension://96c4f7f2-fd6a-e548-b24b-6f303dd13757/extraction.bundle.js:1:79917]', u'[console.warn(No elements found with vendor data for the product feature.) moz-extension://96c4f7f2-fd6a-e548-b24b-6f303dd13757/extraction.bundle.js:1:79917]', u'[JavaScript Warning: "Request to access cookie or storage on https://token.rubiconproject.com/token?pid=2179&pt=n was blocked because it came from a tracker and content blocking is enabled." {file: "https://www.amazon.com/live/" line: 0}]', u'[JavaScript Warning: "Request to access cookie or storage on https://px.surveywall-api.survata.com/z?l=https%3A%2F%2Fs.amazon-adsystem.com%2Fecm3%3Fex%3Dsurvata.com%26id%3D was blocked because it came from a tracker and content blocking is enabled." {file: "https://www.amazon.com/live/" line: 0}]', u'[JavaScript Warning: "Request to access cookie or storage on https://sync.search.spotxchange.com/partner?adv_id=7922&redir=https://s.amazon-adsystem.com/ecm3?ex%3Dspotx.com%26id%3D%24SPOTX_USER_ID was blocked because it came from a tracker and content blocking is enabled." {file: "https://www.amazon.com/live/" line: 0}]', u'[JavaScript Warning: "Request to access cookie or storage on https://c1.adform.net/serving/cookie/match?party=1153&redirect_url=https%3A%2F%2Fs.amazon-adsystem.com%2Fecm3%3Fex%3Dadform.net%26id%3D%24%7BUUID%7D was blocked because it came from a tracker and content blocking is enabled." {file: "https://www.amazon.com/live/" line: 0}]', u'[JavaScript Warning: "Request to access cookie or storage on https://sync.1rx.io/usersync2/rmpssp?sub=amazon&redir=https%3A%2F%2Fs.amazon-adsystem.com%2Fecm3%3Fid%3D%5BRX_UUID%5D%26ex%3Drhythmone.com was blocked because it came from a tracker and content blocking is enabled." {file: "https://www.amazon.com/live/" line: 0}]', u'[JavaScript Warning: "Request to access cookie or storage on https://usermatch.krxd.net/um/v2?partner=amzn was blocked because it came from a tracker and content blocking is enabled." {file: "https://www.amazon.com/live/" line: 0}]', u'[JavaScript Warning: "Request to access cookie or storage on https://analytics.twitter.com/i/adsct?p_id=985&p_user_id=CEtxOhlcR5eTHa6JfpKVYQ&twitter_redir=https%3A%2F%2Fs.amazon-adsystem.com%2Fecm3%3Fex%3Dtwca%26id%3DCEtxOhlcR5eTHa6JfpKVYQ%26 was blocked because it came from a tracker and content blocking is enabled." {file: "https://www.amazon.com/live/" line: 0}]', u'[JavaScript Warning: "Request to access cookie or storage on https://ssum-sec.casalemedia.com/usermatchredir?s=184155&cb=https%3A%2F%2Fs.amazon-adsystem.com%2Fecm3%3Fex%3Dindex%26id%3D__UID__ was blocked because it came from a tracker and content blocking is enabled." {file: "https://www.amazon.com/live/" line: 0}]', u'[JavaScript Warning: "Request to access cookie or storage on https://pixel.advertising.com/ups/56466/sync?redir=true&_origin=1 was blocked because it came from a tracker and content blocking is enabled." {file: "https://www.amazon.com/live/" line: 0}]', u'[JavaScript Warning: "Request to access cookie or storage on https://dpm.demdex.net/ibs:dpid=139200&dpuuid=NXqSq0o9Tey_aV_SXcdMfA&redir=https%3A%2F%2Fs.amazon-adsystem.com%2Fecm3%3Fex%3Dadobe.com%26id%3D%24%7BDD_UUID%7D was blocked because it came from a tracker and content blocking is enabled." {file: "https://www.amazon.com/live/" line: 0}]', u'[JavaScript Warning: "The resource at https://us-u.openx.net/w/1.0/cm?id=e818ca1e-0c23-caa8-0dd3-096b0ada08b7&r=https%3A%2F%2Fs.amazon-adsystem.com%2Fecm3%3Fex%3Dopenx.com%26id%3D was blocked because content blocking is enabled." {file: "https://www.amazon.com/live/" line: 0}]', u'[JavaScript Warning: "Request to access cookie or storage on https://analytics.twitter.com/i/adsct?p_id=985&p_user_id=CEtxOhlcR5eTHa6JfpKVYQ&twitter_redir=https%3A%2F%2Fs.amazon-adsystem.com%2Fecm3%3Fex%3Dtwca%26id%3DCEtxOhlcR5eTHa6JfpKVYQ%26 was blocked because it came from a tracker and content blocking is enabled." {file: "https://www.amazon.com/live/" line: 0}]', u'[JavaScript Warning: "Request to access cookie or storage on https://ssum-sec.casalemedia.com/usermatchredir?s=184155&cb=https%3A%2F%2Fs.amazon-adsystem.com%2Fecm3%3Fex%3Dindex%26id%3D__UID__ was blocked because it came from a tracker and content blocking is enabled." {file: "https://www.amazon.com/live/" line: 0}]', u'[JavaScript Warning: "Request to access cookie or storage on https://ssum-sec.casalemedia.com/usermatchredir?s=184155&cb=https%3A%2F%2Fs.amazon-adsystem.com%2Fecm3%3Fex%3Dindex%26id%3D__UID__&C=1 was blocked because it came from a tracker and content blocking is enabled." {file: "https://www.amazon.com/live/" line: 0}]', u'[JavaScript Warning: "Request to access cookie or storage on https://token.rubiconproject.com/token?pid=2179&pt=n was blocked because it came from a tracker and content blocking is enabled." {file: "https://www.amazon.com/live/" line: 0}]', u'[JavaScript Warning: "Request to access cookie or storage on https://ssum-sec.casalemedia.com/usermatchredir?s=184155&cb=https%3A%2F%2Fs.amazon-adsystem.com%2Fecm3%3Fex%3Dindex%26id%3D__UID__&C=1 was blocked because it came from a tracker and content blocking is enabled." {file: "https://www.amazon.com/live/" line: 0}]', u'[JavaScript Warning: "Request to access cookie or storage on https://px.surveywall-api.survata.com/z?l=https%3A%2F%2Fs.amazon-adsystem.com%2Fecm3%3Fex%3Dsurvata.com%26id%3D was blocked because it came from a tracker and content blocking is enabled." {file: "https://www.amazon.com/live/" line: 0}]', u'[JavaScript Warning: "Request to access cookie or storage on https://beacon.krxd.net/usermatch.gif?kuid_status=new&partner=amzn was blocked because it came from a tracker and content blocking is enabled." {file: "https://www.amazon.com/live/" line: 0}]', u'[JavaScript Warning: "Request to access cookie or storage on https://c1.adform.net/serving/cookie/match?party=1153&redirect_url=https%3A%2F%2Fs.amazon-adsystem.com%2Fecm3%3Fex%3Dadform.net%26id%3D%24%7BUUID%7D was blocked because it came from a tracker and content blocking is enabled." {file: "https://www.amazon.com/live/" line: 0}]', u'[JavaScript Warning: "Request to access cookie or storage on https://c1.adform.net/serving/cookie/match?CC=1&party=1153&redirect_url=https%3A%2F%2Fs.amazon-adsystem.com%2Fecm3%3Fex%3Dadform.net%26id%3D%24%7BUUID%7D was blocked because it came from a tracker and content blocking is enabled." {file: "https://www.amazon.com/live/" line: 0}]', u'[JavaScript Warning: "Request to access cookie or storage on https://beacon.krxd.net/usermatch.gif?kuid_status=new&partner=amzn was blocked because it came from a tracker and content blocking is enabled." {file: "https://www.amazon.com/live/" line: 0}]', u'[JavaScript Warning: "Request to access cookie or storage on https://sync.1rx.io/usersync2/rmpssp?sub=amazon&redir=https%3A%2F%2Fs.amazon-adsystem.com%2Fecm3%3Fid%3D%5BRX_UUID%5D%26ex%3Drhythmone.com was blocked because it came from a tracker and content blocking is enabled." {file: "https://www.amazon.com/live/" line: 0}]', u'[JavaScript Warning: "Request to access cookie or storage on https://match.adsrvr.org/track/cmf/generic?ttd_pid=adconductor&ttd_tpi=1&rndcb=4876149340 was blocked because it came from a tracker and content blocking is enabled." {file: "https://www.amazon.com/live/" line: 0}]', u'[JavaScript Warning: "Request to access cookie or storage on https://pixel.advertising.com/ups/56466/sync?redir=true&_origin=1 was blocked because it came from a tracker and content blocking is enabled." {file: "https://www.amazon.com/live/" line: 0}]', u'[JavaScript Warning: "Request to access cookie or storage on https://pixel.advertising.com/ups/56466/sync?redir=true&_origin=1&verify=true was blocked because it came from a tracker and content blocking is enabled." {file: "https://www.amazon.com/live/" line: 0}]', u'[JavaScript Warning: "Request to access cookie or storage on https://dpm.demdex.net/ibs:dpid=139200&dpuuid=NXqSq0o9Tey_aV_SXcdMfA&redir=https%3A%2F%2Fs.amazon-adsystem.com%2Fecm3%3Fex%3Dadobe.com%26id%3D%24%7BDD_UUID%7D was blocked because it came from a tracker and content blocking is enabled." {file: "https://www.amazon.com/live/" line: 0}]', u'[JavaScript Warning: "Request to access cookie or storage on https://dpm.demdex.net/demconf.jpg?et:ibs%7cdata:dpid=139200&dpuuid=NXqSq0o9Tey_aV_SXcdMfA&redir=https%3A%2F%2Fs.amazon-adsystem.com%2Fecm3%3Fex%3Dadobe.com%26id%3D%24%7BDD_UUID%7D was blocked because it came from a tracker and content blocking is enabled." {file: "https://www.amazon.com/live/" line: 0}]', u'[JavaScript Warning: "Request to access cookie or storage on https://match.adsrvr.org/track/cmf/generic?ttd_pid=adconductor&ttd_tpi=1&rndcb=4876149340 was blocked because it came from a tracker and content blocking is enabled." {file: "https://www.amazon.com/live/" line: 0}]', u'[JavaScript Warning: "Request to access cookie or storage on https://match.adsrvr.org/track/cmb/generic?ttd_pid=adconductor&ttd_tpi=1&rndcb=4876149340 was blocked because it came from a tracker and content blocking is enabled." {file: "https://www.amazon.com/live/" line: 0}]', u'[JavaScript Warning: "Request to access cookie or storage on https://match.adsrvr.org/track/cmb/generic?ttd_pid=adconductor&ttd_tpi=1&rndcb=4876149340 was blocked because it came from a tracker and content blocking is enabled." {file: "https://www.amazon.com/live/" line: 0}]', u'[JavaScript Warning: "onmozfullscreenchange is deprecated." {file: "https://www.amazon.com/live/" line: 0}]', u'[JavaScript Warning: "onmozfullscreenerror is deprecated." {file: "https://www.amazon.com/live/" line: 0}]']

From webcompat.com with ❤️

[jan-ivar]

Affects Firefox release as well. Tried 66 and 68. Problem seems confined to OSX.

[na-g]

I have reproduced the issue on Linux in Firefox by changing my UA to be a Firefox on Mac string. I can also "fix" the issue on Mac by changing my UA string to be Firefox on Windows or Firefox on Linux string.

[denschub]

This is server-side User Agent sniffing, locking out only Firefox for macOS as far as I can tell - Firefox under Linux and Windows seem to work fine, as well as Chrome and Safari on macOS:

## Firefox 70, macOS
# curl -s --compressed -H "User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:70.0) Gecko/20100101 Firefox/70.0" https://www.amazon.com/live/ | grep "destination-unsupported" | wc -l
17

## Firefox 70, Windows
# curl -s --compressed -H "User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:70.0) Gecko/20100101 Firefox/70.0" https://www.amazon.com/live/ | grep "destination-unsupported" | wc -l
0

## Firefox 70, Linux
# curl -s --compressed -H "User-Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:70.0) Gecko/20100101 Firefox/70.0" https://www.amazon.com/live/ | grep "destination-unsupported" | wc -l
0

## Chrome Canary, macOS
# curl -s --compressed -H "User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/77.0.3850.0 Safari/537.36" https://www.amazon.com/live/ | grep "destination-unsupported" | wc -l
0

## Safari
# curl -s --compressed -H "User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.1.1 Safari/605.1.15" https://www.amazon.com/live/ | grep "destination-unsupported" | wc -l
0

I'll send an email. Given the only thing we could do on our side is a UA override via our system addon, outreach is probably the fastest way here.

[miketaylr]

This seems fixed now!

(no response to the email, but I can't reproduce anymore on DevEdition or Nightly.

[lock[bot]]

This issue has been automatically locked since there has not been any recent activity after it was closed. Please open a new issue at https://webcompat.com/issues/new if you are experiencing a similar problem.