ereader.chegg.com - site is not usable

[webcompat-bot]

URL: https://ereader.chegg.com/

Browser / Version: Firefox 69.0 Operating System: Windows 10 Tested Another Browser: Yes

Problem type: Site is not usable Description: Once I go through the log in process I get forwarded to this address and nothing loads and all I see is white. Steps to Reproduce: I start at: https://www.chegg.com/auth?profile=VST&action=login&redirect=https://www.chegg.com/auth/external/vst/callback Then I use google to log in. I am then forwarded to problem address.

Works on: Firefox 69.0b9 (64-bit)

Browser Configuration

• mixed active content blocked: false
• image.mem.shared: true
• buildID: 20190822210915
• tracking content blocked: false
• gfx.webrender.blob-images: true
• hasTouchScreen: true
• mixed passive content blocked: false
• gfx.webrender.enabled: false
• gfx.webrender.all: false
• channel: aurora

Console Messages:

[u'[console.log(app complete - VST: , [object Object]) https://services.vstbridge.com/assets/v1/bridge.js:1:1624]', u'[JavaScript Error: "SecurityError: The operation is insecure." {file: "https://ereader.chegg.com/js/fraction-dc1dcdec3f.min.js" line: 213}]\ninsertStyle@https://ereader.chegg.com/js/fraction-dc1dcdec3f.min.js:213:14910\n["/webapp/src/js/fraction/utils/body-scroll.js"]<@https://ereader.chegg.com/js/fraction-dc1dcdec3f.min.js:213:15676\no@https://ereader.chegg.com/js/fraction-dc1dcdec3f.min.js:1:265\no/<@https://ereader.chegg.com/js/fraction-dc1dcdec3f.min.js:1:316\n["/webapp/src/js/fraction/ui/components/panel/index.js"]<@https://ereader.chegg.com/js/fraction-dc1dcdec3f.min.js:208:12600\no@https://ereader.chegg.com/js/fraction-dc1dcdec3f.min.js:1:265\no/<@https://ereader.chegg.com/js/fraction-dc1dcdec3f.min.js:1:316\n["/webapp/src/js/fraction/ui/apps/library/panel/index.js"]<@https://ereader.chegg.com/js/fraction-dc1dcdec3f.min.js:195:11543\no@https://ereader.chegg.com/js/fraction-dc1dcdec3f.min.js:1:265\no/<@https://ereader.chegg.com/js/fraction-dc1dcdec3f.min.js:1:316\n["/webapp/src/js/fraction/ui/apps/library/index.js"]<@https://ereader.chegg.com/js/fraction-dc1dcdec3f.min.js:192:27168\no@https://ereader.chegg.com/js/fraction-dc1dcdec3f.min.js:1:265\no/<@https://ereader.chegg.com/js/fraction-dc1dcdec3f.min.js:1:316\n["/webapp/src/js/fraction/router/index.js"]<@https://ereader.chegg.com/js/fraction-dc1dcdec3f.min.js:167:25947\no@https://ereader.chegg.com/js/fraction-dc1dcdec3f.min.js:1:265\no/<@https://ereader.chegg.com/js/fraction-dc1dcdec3f.min.js:1:316\n["/webapp/src/js/app.js"]<@https://ereader.chegg.com/js/fraction-dc1dcdec3f.min.js:109:11452\no@https://ereader.chegg.com/js/fraction-dc1dcdec3f.min.js:1:265\no/<@https://ereader.chegg.com/js/fraction-dc1dcdec3f.min.js:1:316\n["/webapp/src/js/fraction.js"]<@https://ereader.chegg.com/js/fraction-dc1dcdec3f.min.js:109:26160\no@https://ereader.chegg.com/js/fraction-dc1dcdec3f.min.js:1:265\nr@https://ereader.chegg.com/js/fraction-dc1dcdec3f.min.js:1:431\n@https://ereader.chegg.com/js/fraction-dc1dcdec3f.min.js:1:459\n', u'[JavaScript Error: "NS_ERROR_FAILURE: " {file: "https://vitalsource-com.distil.ninja/v5/challenge?id=aca7c62e-9dbf-42fa-be9f-650423707b42" line: 1}]\ngetCanvasFp@https://vitalsource-com.distil.ninja/v5/challenge?id=aca7c62e-9dbf-42fa-be9f-650423707b42:1:44293\ncanvasKey@https://vitalsource-com.distil.ninja/v5/challenge?id=aca7c62e-9dbf-42fa-be9f-650423707b42:1:43224\ninterrogate/<@https://vitalsource-com.distil.ninja/v5/challenge?id=aca7c62e-9dbf-42fa-be9f-650423707b42:1:38632\n', u'[JavaScript Warning: "onmozfullscreenchange is deprecated." {file: "https://ereader.chegg.com/" line: 0}]', u'[JavaScript Warning: "onmozfullscreenerror is deprecated." {file: "https://ereader.chegg.com/" line: 0}]']

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[softvision-oana-arbuzov]

Thanks for the report, but I'm not able to reproduce the issue. After creating an account and signing in, main page is displayed.

Tested with: Browser / Version: Firefox Nightly 70.0a1 (2019-09-03) Operating System: Windows 10 Pro

Reporter could you try clearing cache/data/cookies, disable Ad-blocker (if available), or use a clean profile, and check again?

[lock[bot]]

This issue has been automatically locked since there has not been any recent activity after it was closed. Please open a new issue at https://webcompat.com/issues/new if you are experiencing a similar problem.