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www.apple.com - video doesn't play #4307

Closed webcompat-bot closed 7 years ago

webcompat-bot commented 7 years ago

URL: https://www.apple.com/iphone-7/films/#film-airpods Browser / Version: Firefox 50.0 Operating System: Ubuntu Problem type: Video doesn't play

Steps to Reproduce

  1. Navigate to: https://www.apple.com/iphone-7/films/#film-airpods
  2. …

Expected Behavior:

Actual Behavior:

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FahimaZulfath commented 7 years ago

In windows 10, the video is playing well in firefox nightly and chrome browser

Nagarajnaidu921 commented 7 years ago

I have tried out this issue in my browser :Firefox 52.0a2 (2017-01-19) (64-bit) OS:Ubuntu 16.04 Status: Not Fixed

karlcow commented 7 years ago

This is playing for me on macosx.

The content is https://www.apple.com/media/us/iphone-7/2017/e1d65fb1_eb51_43ca_a7df_87df984a2655/tv-spots/stroll/iphone7-stroll-cc-us-20170115_416x234h.mp4

@Nagarajnaidu921 what is the error message? Does it play in Chrome on Ubuntu? Thanks

Nagarajnaidu921 commented 7 years ago

yah it is playing perfectly in google chrome browser on ubuntu @karlcow

karlcow commented 7 years ago

Thanks @Nagarajnaidu921 @denschub mind testing? Pushing to needsdiagnosis.

MDTsai commented 7 years ago

This video plays for me using Firefox 50/53 on ubuntu 16.04.

Screenshot of the site issue

wisniewskit commented 7 years ago

The video also plays fine for me in Gentoo Linux on Firefox nightly.

miketaylr commented 7 years ago

@Nagarajnaidu921 could you take a screenshot of the Plugins tabs of about:addons and upload or link to it here please?

screen shot 2017-01-23 at 1 18 48 pm
Nagarajnaidu921 commented 7 years ago

sorry screenshot is not getting attached

Nagarajnaidu921 commented 7 years ago

i don,t know why my screen shots are not getting attached .

still i'm faceing the same problem with that vedio

only plugin i have: OpenH264 Video Codec provided by Cisco Systems, Inc.

and that plugin is default one

karlcow commented 7 years ago

When the video starts it calls https://www.apple.com/metrics/ac-analytics/1.1/scripts/ac-analytics.js

so if

  1. I change my Block list to disconnect.me strict protection
  2. Open a private window (so Tracking Protection is on for me)
  3. got to https://www.apple.com/iphone-7/films/#film-airpods

The video starts to play the first 3 seconds, then stops.

Remove the settings to come back to disconnect.me basic protection, and the video plays.

capture d ecran 2017-01-24 a 10 42 45

wisniewskit commented 7 years ago

Just an update in case anyone is reading this and isn't aware: Ubuntu (and other Linux distributions) often do not come with the necessary h264 and ACC codecs to play videos pre-installed. In Ubuntu you currently need the gstreamer1.0-libav package installed (in the 'universe' source repository), for videos to play in Firefox (and sometimes Adobe Flash).

wisniewskit commented 7 years ago

@Nagarajnaidu921, can you confirm if you have the codecs installed as I suggested in my previous comment? That was enough for me to get a stock installation of Ubuntu 16.10 playing the video.

karlcow commented 7 years ago

@Nagarajnaidu921 did you see @wisniewskit message about the codecs. I will preemptively close as worksforme. Please reopen if it's not the reason.