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www.keap.com - site is not usable #62482

Closed webcompat-bot closed 3 years ago

webcompat-bot commented 3 years ago

URL: https://www.keap.com

Browser / Version: Firefox 83.0 Operating System: Windows 10 Tested Another Browser: Yes Edge

Problem type: Site is not usable Description: Page not loading correctly Steps to Reproduce: When going to the advanced Automation editor in Keap Pro (which redirects to an infusionsoft domain), the page does not load, and many different "Polymer is not defined" errors are seen in the console.

This occurs even in safe mode and a new profile.

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softvision-oana-arbuzov commented 3 years ago

Thank for the report. Unfortunately, a paid account is needed to sign in. image

Having no sign-in credentials I will close the issue as incomplete. If the reporter (or anyone else) can test more in depth and provide more information (email us a test account credentials, attach logs/errors), please feel free to reopen or comment on the issue, and we'll have a thorough look on it.

Suggestion: Try clearing cache/data/cookies, disable Ad-blocker (if available), or use a clean profile, and check again? @karl does the console error help in any way?

xelaseer commented 3 years ago

Hi @softvision-oana-arbuzov ,

I was the reporter for this issue. I can easily do more testing. Could you direct me more specifically with what may assist?

I can't provide the login credentials for this site as they are company credentials rather than my own. However, one can create a trial login here, without the need to add any credit-card data.

Please note, that this has been replicated in a completely clean profile with no extensions, preference changes or any user-data before loading this site.

softvision-oana-arbuzov commented 3 years ago

I tried creating an account, but even if I'm logged in it keeps saying to create an account. image

Tested with: Browser / Version: Firefox Nightly 86.0a1 (2020-12-21) Operating System: Windows 10 Pro

@karlcow does the provided log help you in anyway?

karlcow commented 3 years ago

@xelaseer the site probably use the very old Polymer library which is now deprecated. https://github.com/Polymer/polymer

You should contact them and ask them to upgrade their system. https://www.polymer-project.org/ This is now called LitElement https://www.polymer-project.org/blog/2020-09-22-lit-element-and-lit-html-next-preview