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webcompat / web-bugs

A place to report bugs on websites.
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www.raiplay.it - video or audio doesn't play #62762

Closed asder216 closed 3 years ago

asder216 commented 3 years ago

URL: https://www.raiplay.it/

Browser / Version: Firefox 83.0 Operating System: Windows 10 Tested Another Browser: Yes Edge

Problem type: Video or audio doesn't play Description: The video or audio does not play Steps to Reproduce: Any video I try to play on this website keeps stuttering (sign up needed). Works without issues on Edge (Chromium).

Video of the issue (tried on https://www.raiplay.it/video/2020/11/Serie-A-2020-2021-Sassuolo-Inter-i-gol-9a-giornata-c04806e4-c1aa-4250-89eb-811e3e348c40.html ): https://www.youtube.com/watch?v=u3xRfwOc3C4

Browser Configuration
  • None

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cipriansv commented 3 years ago

@softvision-oana-arbuzov, could you please test this on your Windows machine and see if the issue is reproducible?

softvision-oana-arbuzov commented 3 years ago

Thanks for the report, but I'm not able to reproduce the issue. For me the videos play smoothly. image image

Tested with: Browser / Version: Firefox Nightly 85.0a1 (2020-12-06) Operating System: Windows 10 Pro

@asder216 could you try clearing cache/data/cookies, disable Ad-blocker (if available), or use a clean profile, and check again? Also could you upload a performance profile here (https://profiler.firefox.com/docs/#/)?

asder216 commented 3 years ago

@asder216 could you try clearing cache/data/cookies, disable Ad-blocker (if available), or use a clean profile, and check again? Also could you upload a performance profile here (https://profiler.firefox.com/docs/#/)?

It works smoothly for me too now, both on a clean profile and on mine. Sorry, I don't know what could've caused that issue :v