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www.xfinity.com - video or audio doesn't play #65357

Closed webcompat-bot closed 3 years ago

webcompat-bot commented 3 years ago

URL: https://www.xfinity.com/stream/recordings/5932047579750997112

Browser / Version: Firefox 78.0 Operating System: Windows 10 Tested Another Browser: Yes Chrome

Problem type: Video or audio doesn't play Description: The video or audio does not play Steps to Reproduce: I go and hit watch, and nothing. I have ALL adblockers turned off and everything. Still, nothing.

View the screenshot Screenshot
Browser Configuration
  • gfx.webrender.all: false
  • gfx.webrender.blob-images: true
  • gfx.webrender.enabled: false
  • image.mem.shared: true
  • buildID: 20201216153755
  • channel: default
  • hasTouchScreen: false
  • mixed active content blocked: false
  • mixed passive content blocked: false
  • tracking content blocked: false

View console log messages

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softvision-oana-arbuzov commented 3 years ago

Thank for the report. Unfortunately, a special account is needed to sign in. image

Having no sign-in credentials I will close the issue as incomplete. If the reporter (or anyone else) can test more in depth and provide more information (email us a test account credentials, attach logs/errors), please feel free to reopen or comment on the issue, and we'll have a thorough look on it.

Suggestion: Try clearing cache/data/cookies, disable Ad-blocker (if available), or use a clean profile, and check again?