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www.cibc.com - see bug description #67443

Closed Sunspark-007 closed 3 years ago

Sunspark-007 commented 3 years ago

URL: https://www.cibc.com/en/personal-banking.html

Browser / Version: Firefox 85.0 Operating System: Windows 10 Tested Another Browser: Yes Edge

Problem type: Something else Description: Low-resolution image, missing image Steps to Reproduce: On this webpage two issues are visible. 1) The stock background photo, the woman is low-resolution and pixelated on Firefox but high-resolution on Edge. 2) In the upper left the CIBC logo is not displayed in Firefox, but is displayed in Edge.

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softvision-oana-arbuzov commented 3 years ago

Thanks for the report, but I'm not able to reproduce the issue. For me the image and logo are displayed the same both on Firefox and Edge image Even if I zoomed to 150% I don't see any difference. image

image

Edge:

<img data-interchange="[/content/cibcpublic/en/personal-banking/_jcr_content/parsys/layoutcontainer/col1/featurebannercontain/featurebannerimage.render.mobile.jpg, (default)],[/etc.clientlibs/cibcpublic/clientlibs/assets/resources/images/spacer-1px.png, (medium)],[/content/cibcpublic/en/personal-banking/_jcr_content/parsys/layoutcontainer/col1/featurebannercontain/featurebannerimage.render.mobile.jpg, (small-only)]" src="/content/cibcpublic/en/personal-banking/_jcr_content/parsys/layoutcontainer/col1/featurebannercontain/featurebannerimage.render.mobile.jpg" alt="A woman talks on her mobile phone" data-uuid="interchange-klhy61mfa">

Firefox Nightly:

<img data-interchange="[/content/cibcpublic/en/personal-banking/_jcr_content/parsys/layoutcontainer/col1/featurebannercontain/featurebannerimage.render.mobile.jpg, (default)],[/etc.clientlibs/cibcpublic/clientlibs/assets/resources/images/spacer-1px.png, (medium)],[/content/cibcpublic/en/personal-banking/_jcr_content/parsys/layoutcontainer/col1/featurebannercontain/featurebannerimage.render.mobile.jpg, (small-only)]" src="/etc.clientlibs/cibcpublic/clientlibs/assets/resources/images/spacer-1px.png" alt="A woman talks on her mobile phone" data-uuid="interchange-klhy5ds5a">

Tested with: Browser / Version: Firefox Nightly 88.0a1 (2021-02-22) Operating System: Windows 10 Pro

@Sunspark-007 could you try clearing cache/data/cookies, disable Ad-blocker (if available), or use a clean profile, and check again?

Sunspark-007 commented 3 years ago

Thanks for the report, but I'm not able to reproduce the issue. For me the image and logo are displayed the same both on Firefox and Edge @Sunspark-007 could you try clearing cache/data/cookies, disable Ad-blocker (if available), or use a clean profile, and check again?

Hi @softvision-oana-arbuzov I found the bug which I am happy to report is reproducible. I started with refreshing my profile so it would be clean. Upon doing this, the image was not pixelated and the logo in the upper left was present. After testing a bunch of stuff, I found the cause.

To reproduce this, in the Firefox options for Fonts and Colors select "Advanced" and uncheck "Allow pages to choose their own fonts, instead of your selections above". Doing this will then cause the logo to not display anymore and the stock image of the woman to be lower resolution. With this option checked, the logo displays and the image is displayed in higher resolution.

softvision-oana-arbuzov commented 3 years ago

Thanks for the info @Sunspark-007. Indeed after unchecking "Allow pages to choose their own fonts, instead of your selections above" option I was able to reproduce the issue with the logo, but I don't see the picture pixelated. image image

Since the default option is checked and with a clean profile the issue does not occur, this is no longer a Compatibility issue. For this project we try to focus our effort on layouts, features or content that works as expected in one browser but not in another. Closing the issue as Non-compat.

@karlcow do you agree with this?

Sunspark-007 commented 3 years ago

I think I may have submitted this bug in the wrong place. I originally submitted here because on https://bugzilla.mozilla.org/enter_bug.cgi the link at the top is report an issue with a website I use. I'm getting the impression that webcompat is not the right place for this bug, so I have re-submitted this bug on Mozilla's bugzilla proper to Firefox as Bug 1694673. Apologies for any inconvenience, though the troubleshooting process here was helpful to properly identify it.