cde.instructure.com - video or audio doesn't play

[webcompat-bot]

URL: https://cde.instructure.com/eportfolios/180237/Home/ZipDownloadMp3_Flee_Lord__Mephux_Pray_for_the_Evil_2_Album_Download

Browser / Version: Firefox Mobile 89.0 Operating System: Android 10 Tested Another Browser: Yes Chrome

Problem type: Video or audio doesn't play Description: There is no video Steps to Reproduce: Can not download files empty an why

View the screenshot

Browser Configuration

• gfx.webrender.all: false
• gfx.webrender.blob-images: true
• gfx.webrender.enabled: false
• image.mem.shared: true
• buildID: 20210323094659
• channel: nightly
• hasTouchScreen: true
• mixed active content blocked: false
• mixed passive content blocked: false
• tracking content blocked: false

View console log messages

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[softvision-oana-arbuzov]

Thanks for the report, but I'm not able to reproduce the issue. I was able to download the album.

Tested with: Browser / Version: Firefox Nightly 210405 (🦎 89.0a1-20210405094633) Operating System: Google Pixel 5 (Android 11) - 1080 x 2340 pixels, 19.5:9 ratio (~432 ppi density)

Reporter could you try clearing cache/data/cookies, disable Ad-blocker (if available), or use a clean profile, and check again? Also if there are any changes made to default settings of the browser (e.g. in about:config) please revert to the default settings.