www.moonpig.com - User can not enter email address when selecting "Pay with PayPal"

[webcompat-bot]

URL: https://www.moonpig.com/uk/review-pay/

Browser / Version: Firefox iOS 33.1 Operating System: iOS 14.4.2 Tested Another Browser: No

Problem type: Site is not usable Description: Buttons or links not working Steps to Reproduce: I can't click to enter my email address on PayPal box. There is no way to type

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Browser Configuration

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[softvision-raul-bucata]

We appreciate your report. I was able to reproduce the issue. I was not able to introduce my email address in the input field:

It seems that using other browsers, when selecting "Pay by PayPal" from the checkout page, the user is redirected to PayPal in a new tab, whereas using Firefox the option is opened on the same page and the user stays on the same page.

Notes:

1. Reproducible regardless of the status of ETP
2. Reproducible on the latest build of Firefox Nightly
3. Works as expected using Safari:

Tested with: Browser/Version: Safari 14.4.2/ Firefox Daylight 33.1 (4629) Operating System: iOS 14.4.2

Moving this to NeedsDiagnosis for further investigations.

[karlcow]

I feel the steps to reproduce are missing here.

1. Go to https://www.moonpig.com/uk/personalised-cards/birthday/for-friends/
2. Accept All Cookies
3. Personalize a card
4. Add to Basket
5. Continue to Basket (bottom of the page)
6. Login/password
7. Add delivery details
8. Then finally we reach the paypal page.

Select Pay with Paypal

The pop up is flashing 4 times before being displayed. It displays an iframe coming from Paypal.

but indeed we can't focus inside the input. The focus is working if I deactivate the touch events. I'm not sure exactly why.

But if a company needs to be contacted that would be paypal.

@wisniewskit do you have an idea?

[karlcow]

This is user agent sniffing. If we set the UA to be safari, it opens a secondary window without issues.

[webcompat-bot]

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