webcompat / web-bugs

A place to report bugs on websites.
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www.xfinity.com - video or audio doesn't play #73091

Closed webcompat-bot closed 3 years ago

webcompat-bot commented 3 years ago

URL: https://www.xfinity.com/stream/

Browser / Version: Firefox for ipad Operating System: IpadOS 14.5 Tested Another Browser: Yes Safari

Problem type: Video or audio doesn't play Description: There is no audio Steps to Reproduce: Background sounds of the program (police sirens, hospital sounds) can be heard but there is no actor voice sound.

Browser Configuration
  • None

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softvision-oana-arbuzov commented 3 years ago

Thank for the report. Unfortunately, a special account is needed to sign in. image

Having no sign-in credentials I will close the issue as incomplete. If the reporter (or anyone else) can test more in depth and provide more information (email us a test account credentials, attach logs/errors), please feel free to reopen or comment on the issue, and we'll have a thorough look on it.

Suggestion: Try clearing cache/data/cookies, disable Ad-blocker (if available), or use a clean profile, and check again?